Announcement Banner

Piotr JJ

updated

6 years ago

PJ

Piotr JJ

2 Intern

•

19 Posts

0

873

September 30th, 2020 02:00

ExpressSign-In does not work after reinstalling

After reinstalling Dell ExpressSign-in drivers (V99HR_WIN_1.1.11.68_A07, downloaded from Dell Support page) and app (v3.0.3 from Windows Store) on a Latitude 7400 2-in-1 laptop with Windows 10 (version 2004, build 19041.508)...

... I am unable to toggle app settings for 'Near' and 'Away' - no matter how may times I click, both setting remain in Off position. And so, the functionality is useless.

Any suggestions would be much appreciated.

  • Piotr JJ

    2 Intern

    •

    19 Posts

    574

    0

    Posted October 15th, 2020 02:00

    Yesterday, my laptop downloaded a Dell ExpressSign-in app update published a couple of days ago. That solved the issue and full functionality is back.

    This means that the OS Reset and the subsequent clean reinstallation of Windows advised through a private message by Dell Support was a complete waste of time. I spent hours painfully rebuilding the system, while it seems the issue originated in Dell ExpressSign-in app itself. Despite my raising the question a number of times, no one ever bothered to look at the app as the potential culprit - instead, they kept pointing thge finger at Windows.

    Rubbish!

     

     

  • Piotr JJ

    2 Intern

    •

    19 Posts

    585

    0

    Posted October 9th, 2020 20:00

    After a painful Windows 10 re-installation (not a 'reset'), I am still unable to toggle Dell ExpressSign-in app settings from OFF to ON position. Desperate for a solution or any ideas re: what may be causing this issue.
  • Russ-G

    5 Posts

    452

    0

    Posted June 3rd, 2021 13:00

    How exactly did you get the update because I am having the exact same issue. Your help would be much appreciated.