I have several different Latitude models in production and have found on many of the 5XXX series, the latest Intel Rapid storage Technology (RST) drivers cause blue screens. I am currently experiencing this on a Latitude 5480 and the BSOD message I see is:

Stop code: DRIVER UNLOADED WITHOUT CANCELING PENDING OPERATIONS

What failed: sfpmonitor.sys

I have isolated it to the RST driver by fully updating Windows, BIOS and all other drivers, then installing the Intel RST driver and rebooting.  Laptop will blue screen while attempting to load Windows 10 and will only be recoverable if there is a System Restore point. I have tried installing the driver through Dell Command Update, via direct download from the Dell Support site and also direct download from Intel...all result in blue screens.

I have also contacted Intel support on this. They were not helpful and suggested it is a Dell issue and that I contact Dell, so here I am.

Worst part of this is that the Dell Command Update service installs these drivers on any laptop that's set to auto-update.  So I have people coming to me every week with this issue and no way to stop it other than disabling updates on all laptops (not ideal).

This issue happens on a fresh install of Windows and again, all other drivers, BIOS and Windows updates are installed.

Any help is appreciated.

Thanks,

Mike