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February 8th, 2020 06:00

Latitiude E7450 Battery Not Working When Laptop Unplugged

HI All,

Would be amazing if you guys could help me with this.

I have a Latitude E7450 running Ubuntu that will not stay powered on without the mains plugged in. I bought the laptop 26/08/2016 second hand but haven't really been using it until recently (I had a previous issue trying to upgrade it to windows 8 but it was back screening). I cannot remember if it had the issue when I first bought it (logs later in this post look like it may have had). I tried a new battery but it has not helped. 

When I power it on it will turn off within half a second of the Dell splash screen. If I discharge everything it can make it as far as the Ubuntu desktop. One time I discharged it and powered on and it got as far as the Ubuntu login screen but that was a one-off.

The mains apparently charges the battery:

Ubuntu shows "Fully Charged".

BIOS shows as below:

Caz85_0-1581167673634.png

 

Power events show the following:

Caz85_1-1581168518091.png

ePSA shows the below

Caz85_3-1581172643904.png

 

Power Stat (Ubuntu App Shows Below)

Caz85_2-1581170786368.png

 

I have:

  1. Drained the battery as per instructions here
  2. Reset the BIOS
  3. Updated the BIOS to the latest version A22
  4. Tried a different AC Adapter
  5. Tried a replacement battery from Dell
  6. Set Primary battery charge configuration is set to 'Standard' (previously Adaptive)
  7. Disabled Multi Core Support (re-enabled after it didn't help)

 

Don't really fancy replacing the motherboard if that is even an option...

Can someone help or is it a lost cause?

17 Posts

February 22nd, 2020 08:00

Hi, can no one advise me on what I can do?

Seems such a shame to never be able to take it off the mains supply!

17 Posts

March 30th, 2020 12:00

No one know how to deal with this?

17 Posts

May 4th, 2020 10:00

Can anyone help?

1 Message

April 15th, 2021 02:00

Hey man I have the same problem do you have it fixed all ready?

 

 

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