StruddysIT
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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I'm also experiencing this issue on a 7490. Awaiting the BIOS update.

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dshabanin
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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I'm also experiencing this issue on a 5590. Awaiting the BIOS update too.

Very strange issue - I've never faced a similar problem before on any laptop...

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raf2222
1 Nickel

Re: Latitude 7480 keyboard issue (mostly missed keys)

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A BIOS update that fix this issue has been provided for the XPS 13 9370.

When can we expect the same for the 7x90 models?

It is really a pain using this internal keyboard ...

Thanks.

 

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Moderator
Moderator

Re: Latitude 7480 keyboard issue (mostly missed keys)

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@Community,

Here's the status on the keyboard concern:

9370 - Solved in 1.3.2 and also carried over to 1.3.3

7490 - A new BIOS has been finalized. I was able to test this new BIOS myself and it does indeed solve the keyboard issue. I've asked engineering for public release ETA and am awaiting their response

5590 - I've asked Dell engineering if they're planning the same fix for the 5590. Awaiting their reply

I'll get back with updates as soon as get them.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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jaredglp
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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I have the same problem with a 7470, do you have an update bios planned for it as well?

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chris_wammy
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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Hi.

I'm on BIOS 1.9.3 on a Latitude 7480 and I'm experiencing the same kind of problem.
When I type "tre" (like in "centre") fast, there's a Ctrl-F added somewhere. Pretty annoying.

I don't recall having this issue (or any keyboard issue) on the previous BIOS version.

Cantor dust
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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Same issue here with Latitude 7490. I'm relieved to see that it's not just my system or setup, but also concerned that the issue is so prevalent. It is particularly annoying because I use Ctrl-Alt-arrows to switch desktops, and half the time the Ctrl key does not get registered, so I end up with the currently active window responding to Alt-arrow (for example, in Chrome this goes back to the previous website, in my editor it opens the menu, etc). Highly annoying and unacceptable for a high-end business machine!

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raf2222
1 Nickel

Re: Latitude 7480 keyboard issue (mostly missed keys)

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Hello.

Still no news regarding the Bios update for 7x90?

The problem was reported more than two month ago and the laptop is almost not usable in that condition.(what a pity for a brand new laptop)

Dell, please do something quickly otherwise we are going to buy from your competitors.

For the moment I must admit that I regret very much this purchase.

ohThatGuy82
1 Copper

Re: Latitude 7480 keyboard issue (mostly missed keys)

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Same inquiry here... I have a 7490 and have updated to the latest BIOS.  Missing keys is still very obvious and frustrating, is there any update on when the BIOS update will be published for us to finally get past this hardware/performance issue?

 

Typing alot of long papers and documents, this issue is very frustrating to deal with.

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alayac
1 Nickel

Re: Latitude 7480 keyboard issue (mostly missed keys)

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Latitude 7390 here and I see this issue a LOT!.   It's most often seen when there is a word or name with the same letter repeated after another letter.  Just try typing Alaska on this business-class machine.  The second A is missing 3 out of 4 times.  This.is infuriating for someone who can type more than 35 words per minute.

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