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xavinet
1 Copper

Récupération Windows Pro 7

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Suite à la panne d'un disque dur, Windows ne démarre plus. J'ai bien une clé d'activation mais Microsoft signale que cette clé est liée au produit Dell et que je dois contacter le service technique Dell. Lorsque je le fais, le service Dell me dit que mon ordinateur n'est plus sous garantie et qu'il y a un service d'assistance payant. je n'ai pourtant besoin que de l'image de Windows 7 pro que je pourrais réinstaller avec ma clé. (l'ordinateur avait upgradé en Windows 10, mais je suppose que c'est un Windows 7 que je devrais d'abord réinstaller)

il y a-t-il une solution gratuite?

Merci beaucoup

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Mary G
6 Indium

Re: Récupération Windows Pro 7

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There is no need to install windows 7 first since win 10 is not an upgrade. It is a clean install. Download windows 10 iso to burn an installation disk or thumb drive-- https://www.microsoft.com/en-us/software-download/windows10

Follow the directions at the MS site. Windows 7 is not available since support for it ends next month.

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Mary G
6 Indium

Re: Récupération Windows Pro 7

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There is no need to install windows 7 first since win 10 is not an upgrade. It is a clean install. Download windows 10 iso to burn an installation disk or thumb drive-- https://www.microsoft.com/en-us/software-download/windows10

Follow the directions at the MS site. Windows 7 is not available since support for it ends next month.

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U2CAMEB4ME
4 Germanium

Re: Récupération Windows Pro 7

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Welcome to the Dell Community @xavinet 

Yes you can just do a fresh install of W10.

The COA is digitally signed so it will automatically activate when you go online.

You can download W7, W8.1, W10, Dell original ISO's, Office and many others from here.

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

Click on Windows-ISO-Downloader

Best regards,

U2


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xavinet
1 Copper

Re: Récupération Windows Pro 7

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Than you very much for your advice!

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xavinet
1 Copper

Re: Récupération Windows Pro 7

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Thank you very much for this solution!

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