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May 18th, 2015 14:00

Dell Technical Support: Sputnik (XPS 13 or M3800 developer edition – Ubuntu)

Dear Community,

 

Thank you for the various posts containing feedback and questions about the XPS 13 or M3800 developer edition (Ubuntu).  As a result, we have brought in reinforcements and are starting to put together a knowledge base in order to help you out.

 

We’ll be posting back with more information soon. We encourage your continued feedback and discussion regarding the Developer Edition systems.

 

Links:

How to create recovery media for the XPS 13 9343 and Precision M3800 Developer Editions:

http://www.dell.com/support/article/us/en/19/HOW10851/en

Dell-Recovery Utility May Crash During Out of Box Experience:

http://www.dell.com/support/article/us/en/19/SLN298209/en

How to install Ubuntu on a Dell XPS 13 (9343) developer edition configured for UEFI:

http://www.dell.com/support/article/us/en/04/SLN297060/en

Trackpad cursor freezing issue:

http://www.dell.com/support/article/us/en/19/SLN297219/EN

May not resume from suspend running 14.04:

http://www.dell.com/support/article/us/en/04/SLN297551/en

Unwanted keyboard character repeat

http://www.dell.com/support/article/us/en/19/SLN297563/en

How to Install Broadcom Wireless Driver on XPS 13 9343 from Ubuntu 15.04 Install Media:

http://www.dell.com/support/article/uk/en/ukbsdt1/HOW10806/en

39 Posts

May 25th, 2015 10:00

Well to be clear I was having the blinking CAPS lock issue before. So that was more of a comment saying that that issue isn't fixed. The repeating keys issue does seem to be fixed, although I've only got a couple of hours use now with A04.

5 Posts

May 25th, 2015 10:00

Ah, the blinking caps lock is an indication of a kernel panic.  It's how Linux lets you know that it's broken:

http://askubuntu.com/questions/265996/why-does-my-caps-lock-diode-blink-when-my-system-freezes

Sometimes the system keeps working, sometimes not.

39 Posts

May 25th, 2015 11:00

Right and I think it's due to the graphics drivers possibly. Seeing this in my syslog:

kernel: [ 2.154698] i915 0000:00:02.0: registeredpanic notifier

A quick google of that shows some people having similar panics with other systems due to Intel drivers. 

39 Posts

May 25th, 2015 11:00

Yeah big thanks to Dell. Looking very good here so far, no repeating keys. Also worth noting that they got this out on a holiday weekend so that does show some serious commitment to fixing the issues.

6 Posts

May 25th, 2015 11:00

The update went well and it seems I don't have the repeating keys issue anymore. I'll try on the long run, but thanks Dell, it's really great to see reactivity on the problems of this forum. 

6 Posts

May 25th, 2015 13:00

After a few hours of try, the reapeating keys issue seems to be solved! This computer is awesome once well configured :) .

May 28th, 2015 01:00

Hi everyone.

Is the Dell USB to VGA/HDMI/USB/Ethernet adapter supported by the Sputnik project?

I got everything working out of the box with Ubuntu 15.04 (thank you so much!), but the VGA display won't show up on the display settings panel. USB and Ethernet seem to be working just fine.

It's quite an expensive adapter (also a great one) but it's useless for me under Linux.

39 Posts

May 28th, 2015 15:00

I am still experiencing an extremely slight keyboard repeat. I thought that maybe it was just typos over the past few days, but I've had a few incidences where it's obviously been key repeat.

If the problem severity was an 8/10 with BIOS A03, it's a 0.5/10 now with A04. Very very very very much improved but still present.

May 28th, 2015 15:00

In general, anything that passes display output from a USB port uses DisplayLink and therefore will not work with Linux.

This particular adapter does use Display Link, so the HDMI and VGA outputs will not work.

Thunderbolt docks have much better support for Linux, but, unfortunately, the XPS 13 DE does not have a Thunderbolt connector.

May 29th, 2015 01:00

Thank you for your answer.

That's very bad news. 80€ gone wrong...

May 29th, 2015 15:00

I've installed the 'resume from suspend' fix today, and suspect that this may have caused a significant slowdown of video performance. Starting up Firefox with four pages takes a noticeably longer time than before; in fact any web page with a lot of pictures seems to struggle. This is on the i7 QHD model with the A04 BIOS, but not the updated kernel (yet).

Anyone else seeing this? General machine performance seems OK other than this.

May 30th, 2015 00:00

Upgrading to the 3.19 kernel as per the instructions seen elsewhere seem to have solved this issue.

sudo add-apt-repository ppa:canonical-kernel-team/ppa
sudo apt-get update
sudo apt-get install linux-generic-lts-vivid

sudo apt-get update

sudo apt-get upgrade

sudo reboot

Also, note that the trackpad fix has been updated since it was originally posted; anyone with issues with right click should reinstall the DEB files.

39 Posts

May 30th, 2015 11:00

 I seem to have the kernel panics during sleep resume resolved. I have gone a couple of days now without any issues with sleep and resume. There still appears to be an issue with kernel panics related to the wireless card.

Today I was installing a new device on my network, so I set my XPS wireless card IP to a manual IP address and immediately got a kernel panic. I hard booted the system, tried the same task again which seemed to work, but then the kernel panicked a few seconds later. Another reboot into kernel 3.19.0-18 (was using 4.0.4) and the same behavior occured.

May 30th, 2015 13:00

The trackpad patch works fine for me : right clik is also working. Did anybody try the patches for the resume and the keyboard issues? I'd like to have some feedbacks before updating the bios because I'm not this good and I don't want to get in trouble - it is my only laptop and I need it to work...

46 Posts

June 2nd, 2015 08:00

A04 bios

kernel 3.19

All is fine EXCEPT palm detection doesn't work at all.  I makes typing and coding simply impossible.  Is this being addressed?

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