Dell recovery problem

Question

Dear Dell/Linux users, I have been using for a little more than one year a Dell XPS 13 with Ubuntu bionic beaver initially installed. After a last upgrade to Ubuntu Hirtute Hippo, I had several concerns with bluetooth but also with different programs. Therfore I decided to use the DELL Recovery process to go back to the initial setup. It seems to work except, that right now, I am not root and I do not know what to do. There is a 'Prepare for shipping to end user' icon, but when I launched it, I  got an identification window t appeared. The user is OEM and I have no idea of the password associated to the OEM account (it is not mine and I was never asked to choose any password for OEM).  Any hint or idea to help me would be very appreciated. Best,

jlj21 · Accepted Answer

Problem solved with the help or the very efficient DELL support crew. I had to set my BIOS to default and launch again the Ubuntu recovery.

Sawger · Answer

Hi, I'm facing exactly the same issue. Can the DELL team guide me on how to 'set my BIOS to default and launch again the Ubuntu recovery?' I need a solution as soon as possible. Thanks

smihael · Answer

I had the same issue and found this thread useful:

https://ubuntuforums.org/showthread.php?t=2456500

The default OEM password was password. After that I was able to run "prepare shipment to end user" and finish the setup.

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