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57458
Dell xps 13 9370 Webcam support
I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled.
I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.
I was wondering, does this laptop supports the webcam or not?
Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.
Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.
Update2: Looks like there is a software solution now.
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
1
August 9th, 2018 15:00
@pkrumins,
You can do the following:
1. Download and place the BIOS update EXE on a thumb drive
2. Reboot the PC to the one time boot menu ( F12 on POST )
3. Choose the BIOS update option
4. Use the file explorer to navigate to the BIOS file location on the thumb drive
5. Execute
jdelrue
1 Message
0
August 18th, 2018 02:00
Can't find 1.3.3 or 1.1.3 versions on Dell website. Where do I find them?
InvisibleShadowGhost
5 Posts
0
August 21st, 2018 13:00
For me, the BIOS version 1.5.1 released today fixes the webcam issue after resume from deep sleep.
Thanks Dell!
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
2
August 21st, 2018 14:00
@InvisibleShadowGhost,
Glad to hear that 1.5.1 resolved the issue.
Thank you to the community for all the feedback on this.
skyindeer
2 Posts
0
August 22nd, 2018 04:00
Confirm the 1.5.1 version of BIOS fixes the deep sleep issue, now I am a happy Dell customer.
Goddak
4 Posts
0
August 29th, 2018 17:00
Hi all, I'd stopped following this thread a while back to avoid any further dissapointment. I decided today that I had Dell premium support for a reason and decided to phone, shockingly I wasn't on hold for too long before a chap answered and set about asking me all the same questions I'd already answered previously... always the way.. Anyway he asked what I'd tried, I said I'd played previously and had it working for a few days then it stopped again and I couldn't be bothered to trawl through my history to find a guide and gave up.. A few seconds on hold and I'd been sent and email with instructions, I opened it to see but a simple apt command and to reboot, I was feeling pretty doubtful but the chap seemed confident and wanted to stay on the phone so I ran the command, rebooted and went to open cheese.. I'd bloody deleted it, moments later, we're installed again and it was only bloody working.. I was a bit shocked, slightly happy and keen to share the steps so here I am.. Not sure if this was posted on previous pages, I clicked for the answer and scrolled through this page but didn't find anything the same.. Here's the instructions from Dell;
Andersan
1 Message
1
December 9th, 2018 22:00
Anyone else having issues with quality/low res images of the webcam, but it always works?
I can set the video capture resolution via `v4l2-ctl --set-fmt-video=width=1280,height=720,pixelformat=0` , but when I open cheese, the resolution goes back to 640x480 and the pixel format changes from MJPG to YUYV.
If I run a boot drive with Ubuntu 16.04 this doesn't happen. I'm running 18.04, which I installed to dual-boot with the windows 10 that came with this new machine.
eisinger
8 Posts
0
February 23rd, 2019 14:00
Should the Infrared Camera also work in Ubuntu 18.10?
The RGB web cam appears to work well. However, the infrared camera is failing for me. Cheese does not detect it. And, fswebcam fails to grab pictures from it. Syslog reports:
Any thoughts?
DarwinSurvivor
1 Message
0
March 12th, 2019 16:00
I'm also getting a maximum resolution of 640x480 on Arch Linux with BIOS version 1.8.1.
CALXPS
2 Posts
0
July 25th, 2019 10:00
This is much later on in time, and I have bios 1.10 now. Webcam does not work at startup.
CALXPS
2 Posts
0
July 25th, 2019 10:00
Mine is still not working. I am constantly updated by Dell and checked on the latest bios. Still the webcam does not work.
mo.tahoun
1 Message
0
August 21st, 2019 14:00
I have Dell precision 5520 and using ubuntu 16.04.
The camera was working perfectly but later on, I discovered that it is not detected. I don't know what's happened.
Also, I have another ubuntu 16.04 aside to this one and the camera is working perfectly.
Thanks in advance.
Ilirya
1 Message
0
April 16th, 2020 08:00
Hi,
I run under Ubuntu 19.10 and the webcam is not detected. wasn't this fix supposed to work for newer versions?
Where can I find a fix? Should I really have to back to older version?
ezraglenn
1 Message
0
January 23rd, 2022 13:00
I'm running ubuntu 20.04 on this xps, and the webcam has only crappy resolution. any fix?