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December 21st, 2018 17:00

AW2518HF, GTX 1060, does not reach 240Hz

I bought a AW2518HF but have a NVIDIA GTX 1060 and an i7-7700HQ Alienware 13 R3 laptop.  I can get the monitor to work up to 144Hz but it is not letting me put it in 240Hz. It will let me select that but they the screen goes black on the external monitor and won't come back up until i switch it back.  I am trying it over the HDMI cable provided. I am going to buy a display port cable to see if that helps but do you have any idea why this is not working?

Thanks.

Community Manager

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54.9K Posts

December 26th, 2018 07:00

Unfortunately, you are mixing technologies. The AW2518HF AMD FreeSync monitor was never tested/validated by Dell with Nvidia video cards.

* Go to the top of the Monitors Forum
* Open "FAQ Monitor (updated 9/6/18)"
* Open "AW2518H and AW2518HF, Dell policy"

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