jab08
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AW3418DW, Alienware Gaming Monitor Control, lighting

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I recently purchased this gaming monitor. I installed the Alienware Gaming Monitor Control Center as on the AW3418DW driver page. When I launch the application, it says to "Connect Alienware monitor" even though my monitor is connected to my PC Nvidia GTX 1060 3GB via a DP connection and shows up in the device manager as AW3418DW. I've restarted and reinstalled the application a few times. How can I correct this?

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Moderator
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Re: AW3418DW, Alienware Gaming Monitor Control, lighting

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Is the AW3418DW USB upstream cable connected to the PC USB port?

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Moderator
Moderator

Re: AW3418DW, Alienware Gaming Monitor Control, lighting

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Is the AW3418DW USB upstream cable connected to the PC USB port?

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jab08
1 Copper

Re: AW3418DW, Alienware Gaming Monitor Control, lighting

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Thanks Chris. The upstream cable was not connected. The monitor is now detected. Solved!

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