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October 29th, 2011 06:00

Dell Monitor Died, Videocard replaced and gone again

Help, anyone got any ideas.

 

Phoned Dell on Tuesday, they diagnosed my non-responsive Monitor as being the Videocard which we replaced on thursday evening.....started working OK and all day yesterday, this morning same problem,  start up computer, screen remains black......the only response is "Power Save Mode Move Mouse, any Key"

 

Any ideas whats caused the problem ?  

Community Manager

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54.3K Posts

November 5th, 2011 09:00

Run the monitor Self-Test to rule it out as the culprit -
* Switch the monitor off
* Disconnect all monitor cabling from the PC (VGA, DVI, HDMI, DP, USB, etc.)
* Disconnect the monitor power cord from the rear of the monitor
* Press and hold the monitor power button in for 5 seconds
* Reconnect the monitor power cord to the rear of the monitor
* Switch the monitor on
* The floating red/green/blue/white dialog box should appear on screen against a black background

If the monitor Self-Test passes -
* Switch the monitor and PC off
* Unplug the power cord from the back of the PC
* Disconnect the monitor from the video card
* Remove the PC case cover
* Remove and reseat the video card in the motherboard slot
* Close the case cover
* Reconnect the monitor to the video card
* Reconnect the PC power cord
* Power on the monitor and then the PC. Any difference in the issue?

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