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SX2210T, no "Touch Screen Tools" option in installation software
Hi,
I just recently bought the Dell SX2210T Touch Screen Monitor and am having trouble getting the touch screen working. The display is fine, and the webcam works as well, which is why I'm pretty sure it's not a hardware problem (i.e. my USB port works). However, when I load the installation disk, I only have two options: "TouchCam Software" and "User Guide" (and "Exit" of course). There is no "Touch Screen Tools" option as claimed by the User Guide. Again, I've already installed the TouchCam Software, and the webcam works, so I know everything's plugged in. I tried using the Windows Install New Hardware, and putting a direct path to the drivers folder on the CD, but Windows cannot find the driver. I tried getting help online, but there is no Service Tag on my monitor. I also downloaded the Service Tag Active X control, allowed unsafe Active X controls to run (under Internet Options->Security), but that was not able to retrieve a Service Tag string. I tried the part number M036R on my shipping label, but that comes up as a product bought outside the United States. I tried calling 24/7 support, but the automated system keeps on saying my warranty is expired and I'll have to pay to talk to someone. I'm assuming my purchase is not yet in the system and it's referring to a Dell product I bought a long time ago.
Any help would be greatly appreciated.
EDIT: Update: After calling Dell Technical Support again, the person asked me if there was anything named Touch Screen Tools on the disk. I noticed that there was a folder called TST on the disk. Opening up that folder, and running the setup.exe file inside (only file inside), it installed the Touch Screen Tools driver. After restarting, I could use the touch screen as a mouse. However, I could not get the Touch Screen Tools configuration to run. After looking it up, the tech support told me that it was because I am using a 32-bit Windows system. So no one-touch scrolling, etc., for me. =/ But the touch screen still works! =)
SUMMARY: Run the setup.exe file in the TST folder to install the Touch Screen Tools driver. If you do not have 64-bit system, you will not be able to configure the touch screen settings.
EDIT2: I just saw the post below, and I'll try it. Thanks!
DELL-Chris M
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January 30th, 2010 19:00
* Go here
* Under each operating system, there is a listing for SX2210T Touch Monitor Application
beautifulwretch
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January 31st, 2010 10:00
Hi Chris,
Thanks for your prompt reply. I didn't see it initially when I came back to edit my post and give an update on my progress.
I went to the link that you gave me and downloaded "SX2210T - Touch application." I then removed Touch Screen Tools from Add/Remove Programs, and then uninstalled the NextWindow 1950 Drivers manually from Control Panel->System->Hardware->Device Manager. After running the file, I looked at the unzip files, however, and realized that everything was for the TouchCam stuff, not the touchscreen drivers and configuration software. I ran setup.exe just to make sure, and indeed it told me that I needed to first uninstall TouchCam (since it was already on my computer).
I came back to the Dell Monitors & Displays Drivers and Downloads page (your link), and double checked that it was indeed the Touch application file that I downloaded, so I didn't accidentally download the webcam one. This is very peculiar, and I'm wondering where the actual touchscreen configuration software really is. I'm going to try downloaded the SX2210T - Webcam Application driver and see whether they got switched or something.
DELL-Chris M
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January 31st, 2010 16:00
XP/Vista Driver = DELL_SX2210T-TOUCH-MONITOR_A00-00_R238339.exe
XP/Vista Touch App = DELL_SX2210T-TOUCH-MONITOR_A00-00_R227219.exe
Vista Facial Recognition App = DELL_SX2210T-TOUCH-MONITOR_A00-00_R227218.exe
Win 7 Driver = DELL_SX2210T-TOUCH-MONITOR_A00-00_R228572.exe
Win 7 Touch App = DELL_SX2210T-TOUCH-MONITOR_A00-00_R228609.exe
Win 7 Facial Recognition App = DELL_SX2210T-TOUCH-MONITOR_A00-00_R228581.exe
oahawhool
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May 26th, 2010 22:00
I know that Dell changes the files on the website, but, as of today, the r227219.exe is only the software for the webcam, similar to logitech's webcam software.
The setup file in the TST folder on the CD is for the touchscreen. You'll need to run that to get it to work in XP.