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GG

9063

September 12th, 2015 18:00

Dell UltraSharp U3415 has vertical lines across the entire screen

Installed Monitor to Computer on September 11 2015.  I hooked it up to my computer via DP to DP and after 45 minutes the screen was covered with white and green vertical lines.  I switched out the cable to the HDMI to HDMI with same result.  Attached to another older Alienware Aurora R4 with a AMD Radeon HD 7800  with same result.  Is this defective or is it settings?

Performed Hard Reset

Reviewed the manual

Restored to Factory Settings and Reset All Settings

Computer:  Alienware Area51 R2

OS:  Windows 8.1

Video Cards: 2 GeForce GTX 970

Video Driver Version 9.18.13.5306 05/27/2015

Available ports:  DP, HDMI, DP, DP  supports DP 1.2 and HDMI 2.0

DP to DP and HDMI to HDMI

Power Plan:  Balanced

Resolution: 3440 x 1440  60 hz

Community Manager

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54.9K Posts

September 14th, 2015 11:00

My apologies for not seeing your post. Thank you for the update.

September 14th, 2015 11:00

No need to reply.  Contacted Dell and they are sending me a new one.

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