Unsolved
This post is more than 5 years old
2 Posts
0
15465
Don't trust Dell also there customer service is appalling
Hey All,
I recently got a U2515H Monitor and the power button is really faulty after 3 days of them asking me ridulous questions and calling me back everyday saying serial numbers are all wrong etc.
Then they say a new monitor has been dispatched and after doing my own digging it had never been shipped which they openly admit they lied.
Customer service from Dell is lacking. Still with no replacement monitor
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
January 30th, 2015 04:00
If purchased directly from Dell, you got a Dell Order number, Dell Customer number, all tied to the monitor warranty. Dell UK should be able to look these up and identify the monitor purchase. The serial number can be easily misread. 8 for B, 0 for O, 6 for G.
xxtomox
2 Posts
0
January 30th, 2015 05:00
Sorry Chris but your wrong. When you have given it to them on the phone on 4 different phone conversations and they confirm its correct then come back next day to confirm its incorrect. Dell are ones in wrong