We need more data to assist in troubleshooting. Did you read through the Setup Guide and User's Guide, specifically page 42?
* What specific computer model? * What operating system? * What video card? * What video out ports are available on the video card? * What video out port are you using from the video card to what video in port on the monitor? VGA to VGA * What cable are you using to attach the video card to the monitor? VGA to VGA * Is the monitor USB upstream cable connected from the monitor USB downstream port to a computer USB port?
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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October 25th, 2015 17:00
We need more data to assist in troubleshooting. Did you read through the Setup Guide and User's Guide, specifically page 42?
* What specific computer model?
* What operating system?
* What video card?
* What video out ports are available on the video card?
* What video out port are you using from the video card to what video in port on the monitor? VGA to VGA
* What cable are you using to attach the video card to the monitor? VGA to VGA
* Is the monitor USB upstream cable connected from the monitor USB downstream port to a computer USB port?