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Got my new 2001fp today... what to do?
This is a great monitor works perfect for all games i've played but, there is like 15+ dead/stuck pixels in the top left corner.
I really only notice it when the screen is black but i've been told these never go away so I don't know what to do. Can I get a replacement or refund? And how do i go about this? Thanks
gsr20det
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February 13th, 2004 20:00
here is a close up picture of what it looks like
Riotmaker2k4
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February 13th, 2004 23:00
You have 30 days (starting from when Dell shipped it out) to return the monitor. After that, I believe it is a 3 year warranty. Since you just received the panel, call customer service and tell them you want to replace it with a NEW one because of all the dead pixels. After your 30 days has passed, you have to go through tech support which will send you a refurbished panel.
Every panel will have a few, but 15+ is too excessive.
dageezerus
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February 15th, 2004 01:00
http://support.dell.com/us/en/kb/document.asp?dn=1018431
Call tech support & get the monitor Exchanged for a NEW one
gsr20det
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February 15th, 2004 03:00
Thanks guys i'll give em a call.