HDMI to DP for Dell U2412M and AMD Radeon HD 7570

Hi jenniferloring ,

Welcome to the Community ,

You would find the ATI Catalyst Center when you right click on your desktop screen so check if the Monitor is getting detected there first. I would ask you to try switching the displays using the Catalyst Center and not the Windows+P key. If its not then try this link to update your graphic card drivers.

http://bit.ly/r4Tqut . Its AMD Driver Autodetect tool which will try to download latest drivers and ask you to install it. Please revert back after you try these.

Thanks,

Nikhil

Thanks Nikhil - we did that with tech support on the phone the other day - still couldn't find a way to detect the DP/HDMI signal.  I'm finding on other forums that HDMI doesn't convert to DP - if it does, it sounds like you need a handful of adapters to make it work.  And just a little while ago I heard back from Dell that the video card is not compatible with DP, so they want to swap out the video card so it'll be DP to DP, which is what I'd prefer - consistent standards.

I think the problem is that the base configuration I bought wasn't compatible with the associated peripherals offered - Dell needs to make sure that all components are compatible and pair those up in the purchase/configuration process, then these issues may not happen.

Regardless, I'm just happy someone finally responded and seems to understand the problem.

Thanks again.

-J

I appreciate your effort calling Tech Support and getting the information and at the same time, we would consider your feedback valuable and Dell would definetely work on it. Any additional assistance you may need, we are available all the time. Thank you.

Hi Nikhil

Just reading this thread because I fear I may be about to have the same problem.  I have just ordered a Dell XPS 8500 and a Dell U2412m monitor.  The XPS has VGA or  HDMI output from the graphics card and the U2412M has VGA, DVI-D or Display Port input. ( strange that a monitor of this quality does not have HDMI ).

I presume VGA will give me an inferior connection because it is analogue, so would you recommend a DVI-D to HDMI converter for the monitor or Display Port to HDMI.

Thanks for your help

David

Hi David,

DP is supposed to be superior to HDMI (or at least comparable - I forget) but the problem is, you can't convert HDMI to DP - I think DP can be converted to HDMI, but I wasn't able to get an HDMI cable to convert the signal to DP, into the monitor.

I found out later that the video card I had came in two versions - one with an HDMI out and one with a DP out - make sure your card has a DP out or it won't work.  You'll need to contact Dell and tell them that you need a DP-out video card so you can avoid all the hassle I went through trying to solve the problem.

Dell sent me a new card with a DP out and I've had no trouble since.  Well, actually, the catalyst software is pretty unstable, but the DP cable works and the display looks great.

Good luck!

Hi Jennifer,

I think I have the same issue. I ordered XPS 8500 with AMD 7570 which does not have DP support.

May I know what was your system ? and what card was replaced for you with DP ?

What process did you use to order the card with DP ?

-Thanks in advance

--

Hi David,

DP is supposed to be superior to HDMI (or at least comparable - I forget) but the problem is, you can't convert HDMI to DP - I think DP can be converted to HDMI, but I wasn't able to get an HDMI cable to convert the signal to DP, into the monitor.

I found out later that the video card I had came in two versions - one with an HDMI out and one with a DP out - make sure your card has a DP out or it won't work.  You'll need to contact Dell and tell them that you need a DP-out video card so you can avoid all the hassle I went through trying to solve the problem.

Dell sent me a new card with a DP out and I've had no trouble since.  Well, actually, the catalyst software is pretty unstable, but the DP cable works and the display looks great.

Good luck!

Hi there... Dell ended up replacing the card I had (it might have been the 7570 - I forget now - that wasn't DP-compatible) with the AMD Radeon HD 7700 card.  Once you have that installed and a DP-DP cable, you'll be all set.