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New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST
Just purchased a new SP2309W. Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart. The 530 would not POST so was left with the Dell banner screen. Followed online support and determined it is the SP2309W's web cam USB connection that's causing the problem. What can I do?
DELL-Chris M
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March 13th, 2010 14:00
Is there another webcam or webcam software installed?
txhallid
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March 13th, 2010 15:00
No other web cam or software installed. Clean Win 7 build.
DELL-Chris M
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March 15th, 2010 07:00
Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart.
* So the webcam was functioning, then you shut off and restarted. Did you install any other drivers, Windows Updates from the time it was working to when it was not?
txhallid
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March 15th, 2010 08:00
The web cam still functions if I plug it in now. The problem is the machine won't get past POST if I restart. Also noticed that I have to completely disconnect from power source after removing the web cam USB otherwise the restart just doesn't POST.
I looked at the installation date. Installed Dell Web Cam central 8th March. Only things to change since that have been some Microsoft security updates, primarily Office, but they were after I had the problem.
DELL-Chris M
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March 15th, 2010 08:00
Do you have another PC to try out the monitor and it's software?
DELL-Chris M
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March 15th, 2010 09:00
You could remove the laptop Dell Webcam Center and disable it's webcam in the device manager. Then, connect the monitor, and load it's Dell Webcam Central.
Center and Central, two toally different softwares.
txhallid
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March 15th, 2010 09:00
Unfortunately only a laptop with Vista but it already has Dell Webcam Central installed and an integrated web cam.
txhallid
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March 15th, 2010 14:00
It was Dell Webcam Central on both!
Works fine with the laptop (Studio 17, Vista HP).
DELL-Chris M
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March 16th, 2010 09:00
For testing, disable the laptop webcam in the device manager and remove all webcam software. Then, install only the monitor webcam software.
DELL-Chris M
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March 16th, 2010 09:00
So if the monitor hardware and software work on the laptop, then the fault of not booting are on the Inspiron 530.
txhallid
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March 16th, 2010 09:00
I did that. The monitor integrated web cam worked fine with the Studio 17 laptop and didn't cause the same issue as I had with the Inspiron 530.
txhallid
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March 16th, 2010 10:00
It looks that way. Yes. Does that mean I need to post another message in another forum or can you route this to someone who can help on the Inspiron team?
DELL-Chris M
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March 16th, 2010 14:00
Post here in Desktop General Hardware. Explain what the PC is doing.