P2414H, Amazon, support

Good morning, about twenty days ago I bought a Dell p2414h monitor from Amazon, the monitor came with problems, apart from the backlight bleeding in the left and right edge of the screen (more noticeable on the left) there is a white glowing line, this line is noticeable in every color and in both a bright and dark room, this is not normal. I already read the post about warranties from amazon, my problem is that I can't call, maybe beacuse I'm from Venezuela, I don't know, and the chat and email assistance require a service tag. If someone can help me I will be very glad, this is a fantastic monitor this is my only problem, and one of the reasons I choose Dell was because their support to Venezuela.