Unsolved
This post is more than 5 years old
4 Posts
0
908
S2218H, service tag and code, resolution issue
Hi, I purchased a Dell S2218H model monitor few days back. But the service tag mentioned on the box as well as backside of monitor doesn't match with the website when i try to check the the warranty status. Would appreciate if you can let me know whether i purchased original dell product or not. Or if there any different search criteria? Also, the PC can not detecting the monitor name/model number (Screen resolution option) despite of installing monitor driver. Looking forward to have a quick response from your end.
Regards,
Shoaib
ejn63
10 Elder
10 Elder
•
24.7K Posts
0
July 18th, 2018 03:00
If the monitor was purchased from Dell, use your order number to look up the details.
If it was purchased from a third party, ask the seller.
Sazal
4 Posts
0
July 18th, 2018 05:00
Thanks. But why the PC is not detecting the monitor name/model number (Screen resolutation option) despite of installing monitor driver.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
July 18th, 2018 07:00
From whom was this S2218H purchased?
What is the 20 digit S/N?
What is the Service Tag number and Express Service Code? (Send them to me via Private Message)
What PC model?
What video card is in the PC?
How is the S2218H connected to the video card using which ports and cabling?
What operating system?
Sazal
4 Posts
0
July 22nd, 2018 00:00
From whom was this S2218H purchased?
Local Retailer
What is the 20 digit S/N?
CN-0RYF37-TV200-79N-0MTT
What is the Service Tag number and Express Service Code? (Send them to me via Private Message)
Sent via private message
What PC model?
It’s a clone PC customized by the vendor
What video card is in the PC?
No video Card/ Built In
How is the S2218H connected to the video card using which ports and cabling?
VGA Cable
What operating system?
Windows 7
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
July 22nd, 2018 03:00
CN-0RYF37-TV200-79N-0MTT
Build date 9/23/17
Order date 10/26/17
Ship date 11/16/17
The service tag number is showing in our tool as a U2717D. But the serial number is correct showing a S2218H. You will need to contact Technical Support for your country. Provide to them the service tag number and the serial number. They will then need to contact the Dell Tag Team via Chat to get this corrected.
Setup =
PC onboard GPU VGA out port --> VGA to VGA cable --> S2218H VGA in port
* Both the PC and the S2218H are on
* Press the S2218H Menu button
* Go to Input Source
* Check VGA
* Turn Auto Select Off
* Exit the Menu
* Install the Windows driver
* Restart the PC when done
* Press the S2218H Menu button
* The resolution at the bottom of the screen should show 1920x1080, 60Hz
* Exit the Menu
* Open All Control Panel Items- Display- Screen Resolution
Display = S2218H
Resolution = 1920 x 1080 (recommended)
Sazal
4 Posts
0
July 22nd, 2018 10:00
Many thanks for your info.Will do accordingly.