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S2417DG, new, latest revision?
I chatted with Dell support and I was told that they do not have control over which revision is shipped, at least for this product.
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| This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records. Your session ID for this incident is 84758227. |
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| 06/12/2018 07:43:30PM | Session Started with Agent (TIP_Sarah G) |
| 06/12/2018 07:43:30PM | Musfir: "*Virtual Assistant transfer from Ava*3_227" |
| 06/12/2018 07:43:34PM | Agent (TIP_Sarah G): "Welcome to Dell USA Parts and Accessories Sales chat! My name is Sarah, and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com. How may I help you today?" |
| 06/12/2018 07:43:54PM | Musfir: "Hello, Hello Sarah,If I were to order the S2417DG through Dell's website, is it possible for me to request the latest revision? I have been reading online reviews of the product and it seems that older revisions are still shipped, which unfortunately co" |
| ntain defe | |
| 06/12/2018 07:44:07PM | Musfir: "defects*" |
| 06/12/2018 07:45:21PM | Agent (TIP_Sarah G): "Thank you for chatting with us. I will be glad to assist you on that, Musfir" |
| 06/12/2018 07:45:28PM | Agent (TIP_Sarah G): "We don't have the control over it" |
| 06/12/2018 07:46:14PM | Musfir: "Okay, I understand. Thank you for checking on that for me. That is all" |
| 06/12/2018 07:46:36PM | Agent (TIP_Sarah G): "You're welcome" |
| 06/12/2018 07:46:56PM | Agent (TIP_Sarah G): "Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we" |
| use it to help our customers. Thank you for choosing Dell’s Sales Chat and have a wonderful day! | |
| 06/12/2018 07:47:07PM | Musfir: "thank you. You too." |
| 06/12/2018 07:47:10PM | Session Ended |
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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June 13th, 2018 07:00
You spoke with Sales support and she was correct. Sales cannot choose a specific 5 digit child part number. Sales use a 7 digit parent SKU number. A SKU number could contain several 5 digit child part numbers. When sold, monitors are pulled from different warehouses in queued order. A specific 5 digit child part number can only be obtained via a monitor exchange setup by Technical Support. I was told that if you buy NEW from our site, the monitor would have the latest revision.