Unsolved
1 Message
0
3074
S2716DG, flickering?
I got this monitor recently with the warranty still on. Played a few games D2 and noticed the flickering when I am in my inventory. These flickers seems like to be a big issue to me. I don't know how its affect to other people. Is there any fix to this? My driver is already latest. I heard that G-Sync is also the reason of this. And if I return for warranty will it be accepted? Here is the video for the flickering.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
December 26th, 2018 10:00
We need more data before we can troubleshoot;
* For my notes and to check the warranty status, click my username and via private message send me the S2716DG service tag number, 20 digit serial number, A0x revision number
* Was this S2716DG purchased directly from Dell as new?
* If not from Dell, from whom did you purchase this S2716DG?
* What operating system?
* What specific PC model?
* What specific Nvidia video card? AMD video cards are not supported
* Show in detail how the S2716DG is connected to the PC using all ports and cabling. Example =
PC GTX 1080 DP out port --> S2716DG DP to DP cable --> S2716DG DP in port
PC USB port --> S2716DG USB upstream cable --> S2716DG USB upstream port
* When connected to the Nvidia video card DP in port, did you test all Hz? (2560x1440 60Hz/85Hz/100Hz/120Hz/144Hz G-Sync On)
* Have you gone into the monitor Menu- Others and Factory Reset (page 34), then retested?
* Turn the room lights on
* Disconnect every cable from the monitor, including the power cable
* Press and hold in the monitor power button for 8 seconds
* Reconnect ONLY the power cable to the monitor
* Run the monitor stand alone BID (Built-in Diagnostic) (page 40). Post video of the BID colored screens showing the issue
Wishtaker
6 Posts
0
June 21st, 2019 10:00
Hope this helps!! See my fix here posted on 06-21-2019 12:40 PM.