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1 Rookie

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13 Posts

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January 12th, 2020 11:00

S2716DG, horizontal line?

It's in the lower part of the monitor. What is this? Is it fixable?

Capture.JPG

Community Manager

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54.9K Posts

January 13th, 2020 06:00

If you did not purchase this directly from Dell, you have to fill out the Service Tag number Ownership Transfer form

 

You have not mentioned the monitor model yet, but every Dell monitor has a stand alone BID (Built-in Diagnostic), "Read this first before posting". We need to see the pictures of all of the colored screens.

Community Manager

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54.9K Posts

January 14th, 2020 05:00

This is being worked by DELL-Prajwal P via private messaging.

1 Rookie

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13 Posts

January 20th, 2020 05:00

So I sent the video to the email but no reply yet

is it fixable/covered/still in warranty or what?

Moderator

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17K Posts

January 20th, 2020 06:00

Necessity,

 

Unfortunately, I do not see the video you sent. When did you send it and the LCD Test for the monitor.

 

 

Moderator

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25.7K Posts

January 22nd, 2020 15:00

Hi,

 

Prajwal here from Dell community.

We're not able to access the video that you sent to  our mailbox.

I request you to send the video file as an attachment so that we can have it reviewed further.

 

Prajwal

1 Rookie

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13 Posts

January 24th, 2020 12:00

https://www.youtube.com/watch?v=xjA8nuGz3Bw&feature=youtu.be

It's the faint line hard to see as it's a single pixel line

1 Rookie

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13 Posts

January 24th, 2020 12:00

nope I don't even know if there is a store that repair this kind of problem o.o

1 Rookie

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13 Posts

January 24th, 2020 12:00

Can I upload on youtube and send the link?

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