Community Manager

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56.9K Posts

December 18th, 2018 05:00

For our notes and to check the warranty, click the DELL-Cares username and via private message send them the monitor service tag number, 20 digit serial number, A0x revision number.

 

"just recently, out of the blue, when I booted up my PC, I noticed that the monitor had numerous thin, evenly spaced lines"
* That would imply that a driver change happened. Just prior to the issue appearing, did you change the Nvidia video card driver? Or allow Windows Updates to change some other driver?
* What PC Nvidia video card are you testing on?
* When connected to the Nvidia video card DP in port, did you test all Hz? (2560x1440 60Hz/85Hz/100Hz/120Hz/144Hz G-Sync On)
* What GPU is on the Xbox?
* Read through this, "How to Use and Troubleshoot the Dell S2716DG"
"I have run the self test on the monitor."
* Take and post pictures of the standalone BID (Built-in Diagnostics) colored full screens showing the issue

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