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S2716DG, white horizonal band
Didn't find any answer about this issue on the internet. Here it is :
Note the curious whiter line at the top. It doesn't appear on screenshots and is there whatever machine is plugged in, so it's hardware related. I just noticed it now, but have no idea how long it's been here. What could it be?
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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November 24th, 2018 09:00
We need more data before we can troubleshoot;
* Was this monitor purchased directly from Dell as new?
* If not from Dell, from whom did you purchase this Dell monitor?
* When was the purchase made?
* What is the non-private 20 digit S/N?
* What is the non-private A0x revision?
* What operating system?
* What specific PC model?
- If a Desktop PC, what video card? What video out ports are on the video card?
- If a Laptop PC, what video out ports are on the Laptop?
* Show in detail how the monitor is connected to the PC using all ports and cabling. Example =
PC GTX 1080 DP out port --> DP to mDP cable --> U2414H mDP in port
PC USB port --> U2414H USB upstream cable --> U2414H USB upstream port
* Have you gone into the monitor Menu- Others and reset to Factory Defaults, then retested?
* Run the monitor stand alone BID (Built-in Diagnostic) (page 40). Post pictures of the BID colored screens