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S2716DGr, issues with power cable
I have fairly severe issues with the power connection on my S2716DGr. If I touch the cable while it is on, it will often turn off and need a fair bit of jiggling to turn back on again. It can also be hard to initially turn on the S2716DGr without jiggling the cable. Based on other posts I've seen, this could be an issue of a faulty power cable? Could a replacement be sent?
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 8th, 2019 05:00
* For my notes, click my name and private message me the S2716DGr service tag number and 20 digit serial number
* From whom and when was this S2716DGr purchased? The "r" is a designation for retail
* For testing, the S2716DGr power cable should be plugged directly into the grounded 3 prong wall outlet. No surge protector
tannranger
3 Posts
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March 8th, 2019 12:00
Hi Chris,
I just private messaged you those details.
Bought the monitor through Amazon.
It is plugged directly to the wall.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 9th, 2019 07:00
Built on 3/9/17. Warranty to 10/23/20. The power cable is "standard". If available, test any other PC or monitor standard power cable on the S2716DGr. If still have issue or no other power cable to test, follow these instructions to get the S2716DGr into your name. Once done, read this.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 11th, 2019 09:00
Known issue. The support links have been down all morning. Check back later today.
tannranger
3 Posts
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March 11th, 2019 09:00
Hi Chris,
Still facing this issue with a new power cable. I tried going to those links you provided, but the form language seems to be erroneous - replaced with template language? Please take a look: https://www.dell.com/support/assets-transfer/us/en/19#/Identify