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13615
Sent u3011 for replacement, got u3014 back
Should i contact support again or is it normal that the replacement monitor is a later model? I was just wondering that if this was mistake by dell and i should return it so that there would be no troubles later.
DELL-Satya P
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September 24th, 2013 10:00
Hi superkick,
Thanks for reaching out to us with your query. Monitors replaced under warranty will be same as the original. However if the original monitor is back-ordered with out any ETA, we ensure the monitor is replaced with a different model whose specifications match that of the original. It will be a 'like or better' model. In case this was a mistake at our end, you would have received a call by now requesting you to send it back.
superkick
5 Posts
0
September 24th, 2013 10:00
Ok, thanks for your help!
DELL-Satya P
803 Posts
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September 24th, 2013 11:00
You're welcome. Should you have any queries, feel free to reach out to us. We're here to help.