U2412M, entering PSM, #2

Dear Dell-Chris M,

I have just purchased a new U2412M last month and this fault has increasingly appeared - to the point now it doesn't turn on - I have had to use a borrowed monitor.

It is entirely inadequate for Dell to ask anything with respect to re-setting etc.

I expect a full refund as Dell should NOT sell this monitor which it knows has an issue. I have had many other Dell ultrasharp monitors - never such a problem - so why would Dell ask anyone to have to "reset" - just refund the money and withdraw the items from sale until they can FIX the problem.