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U2414H, Daisy Chain and Surface Pro 3 Dock
Hi,
I'm unable to enable 1.2 mode in Monitor 1, it goes into power saving mode when I do it so I end up both monitors duplicating the same output.
Monitor model : U2414hb
Monitor revision number : A03
Monitor 1 20 digit alphanumeric serial number : CN-03415X-74261-516-8AVL
Monitor 2 20 digit alphanumeric serial number : CN-03415X-74261-516-889L
Current Setup:
* The SP3 (Surface Pro 3) dock
* SP3 Dock mDP out --> Dell mDP to DP cable --> #1 U2414H DP in (far left)
* #1 U2414H DP Out MST 1.2 --> Dell DP to mDP cable --> #2 U2414H mDP in
DELL-Chris M
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June 12th, 2015 22:00
You lost me. First you said you cannot turn DP 1.2 on in the first U2414H. Then you stated that this was your setup which has monitor 1 DP 1.2 ON?
* SP3 Dock mDP out --> Dell mDP to DP cable --> #1 U2414H DP in (far left)
* #1 U2414H DP Out MST DP 1.2 --> Dell DP to mDP cable --> #2 U2414H mDP in
rubans
6 Posts
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June 13th, 2015 01:00
Where do I say DP 1.2 is on in my original post ?
"* SP3 Dock mDP out --> Dell mDP to DP cable --> #1 U2414H DP in (far left)
* #1 U2414H DP Out MST DP 1.2 --> Dell DP to mDP cable --> #2 U2414H mDP in"
I don't I think said that anywhere above, If I enable 1.2 on Monitor 1, Monitor 2 goes to power save mode.
DELL-Chris M
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Community Manager
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54.3K Posts
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June 13th, 2015 13:00
MST and DP 1.2 Enabled are the same thing. In your first post you wrote =
#1 U2414H DP Out MST 1.2
So MST enabled is the SAME as turning DP 1.2 on. Verify that this is your setup =
1st monitor = DP 1.2 Enabled
2nd monitor = DP 1.2 Disabled
If still no go, swap the monitors and re-test.
rubans
6 Posts
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June 13th, 2015 14:00
Ok what I meant was MST was being used for out.
Anyway, tried what you said already and reversed monitors too but soon as I enable 1.2 on Monitor 1 then Monitor 1 goes to power saving mode but only Monitor 2 is showing content.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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June 13th, 2015 22:00
So both monitors setup as the first in the daisy chain using MST DP 1.2, go blank. I doubt that both monitors are defective.
* The SP3 Dock must be using its 48w power cable
* Run all Surface Pro updates
* Troubleshoot docking stations for Surface Pro and Surface 3
rubans
6 Posts
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June 14th, 2015 02:00
-I'm using the power supply provided with the dock, presumably it's 48w as I was only provided one.
-I have previously already run all updates.
-checked the website and provided and nothing useful on there.
rubans
6 Posts
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June 14th, 2015 03:00
Ok, I have unplugged the mDP from Dock and plugged into Surface Pro 3 and both monitors worked so I then configured both displays as I wanted then unplugged mDP from Surface Pro 3 and plugged again into Dock and it now seems to be working as I wanted. So Weird.
martijnvandijck
5 Posts
1
September 18th, 2015 06:00
Temp Solution!
Setup! Dell U2415 With Surface pro 3 in Dock with Windows 10.
Use Good kabels. Cable that came with the display is not ok,
Use....
Accell UltraAV Mini Displayport to Displayport 1.2 Audio/Video Cable.
Monitor 1 on Daisy Chain enabled
Monitor 2 Daisy Chain Disabled
Surface Dock mdp-dp to Monitor 1.
Monitor 1 to Monitor 2 dp-mdp
1. Monitor 1 power off and monitor 2 0n
2. Remove Surface from Dock
3. Place Surface in dock
4. Monitor 1 power on
Works for us.
Martijn van Dijck
martijnvandijck
5 Posts
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September 18th, 2015 06:00
www.dell.com/.../EN