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February 4th, 2016 10:00

U2414H - There is no signal coming from your computer

Dell u2414h connected via native miniDP->DP cable to my Asus EAH6850 in DP 1.2 mode

 It worked without a problem for a week, but today I switched on my PC and all I see on display "There is no signal coming from your computer"

I have checked cable connection, even switched back to DP 1.1 mode, but all the same

My second display (connected via VGA) though works OK

Is there any ideas guys?

Community Manager

 • 

54.3K Posts

February 5th, 2016 07:00

* Turn the computer and both monitors off
* Disconnect both monitors from the computer
* Disconnect all cables from the rear of the U2414H
* Press and hold in the U2414H power button for 10 seconds
* Reconnect only the power cable to the U2414H

* Open the U2414H User's Guide to page 55. Run the U2414H Self-Test and Built-in Diagnostics. If they pass, the U2414H is functional

* Reconnect only the U2414H to the computer Asus EAH6850
* Turn the U2414H on, then the computer. Make sure that the OSD (On Screen Display) -Input Source is checked correctly. What appears on screen?

2 Posts

February 5th, 2016 09:00

After Self-Test it worked like a charm. Thanks a lot!

Any guess what was the reason for such issue?

Community Manager

 • 

54.3K Posts

February 5th, 2016 16:00

Not sure. It sounds like the input was locked up internally. The 10 second no cable reset the monitor.

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