U2713HM Monitor - Unable to get highest resolution - Dell Dimension 9200 computer

Hi Dr. Rolando Montano,

Welcome to the community.

Please download the latest drivers for ATI X1300 card of your system from the link below:

http://bit.ly/aIes0N

Once new drivers are installed restart the system and check again.

Thanks and Regards
Sandeep P
#iworkfordell

Many thanks Sandeep P:

I installed both the Catalyst Software Suite and now the WDM Integrated Driver.

I had installed the drivers in the Dell CD that came with the screen before.

I am using the cable that came with the screen.

I tried updating the driver for the screen.

I tried disabling the driver for the Radeon X1300/X1550 Series (Microsoft Corportation - WDDM): Restarted the computer.

There is now a C:/Dell directory and also al c:/ATI directory with drivers.

I still have 1920 X 1080 resolution as maximum.

Hope you can sugest something further.

Many thanks again.

Good day.

Are you connecting via HDMI or single-link DVI?

HDMI 1.2a or older max out at 1920x1200 resolution, and so does single-link DVI.

To use a higher resolution than that you have to use either dual-link DVI or DisplayPort.

I strongly suspect that your ATI X1300/1550 videocard doesn't have a dual-link DVI connection, but if you know the exact model you can check with the manufacturer's website to confirm this.

As indicated before, I'm using the DVI cable that came with the U2713HM screen. It is different than the DVI cable I had before, has more pins. I suppose it is a dual-link DVI cable.

Thanks.

How can I find out which exact model my  ATI X1300/1550 videocard is in order to find out if it has a "dual-link DVI" connection?

I have the same problem and have tried using a HDMI 1.4 cable, a DVI-D Dual link(I think) yet I am stuck on 1920*1080. I am using a radeon 6970

I purchassed a new graphics card ATI Radeon HD and now the screen works fine at full resolution. Thanks for the help here. Good day.

Hi Dr. Rolando Montano ,

Its great to hear that issue with the system has been resolved to your satisfaction. If you have any queries in future feel free to contacts us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks for your help Sandeep P.

I should say that I was never able to determine exactly the graphics card in my computer, but rather simply took it out and used it as an example at a computer shop and indicated the screen resolution and dual-link DVI indication mentioned here.

It would be good to have a procedure to determine exactly the card and then know what its maximum resolution is.

Good day.

Hi Dr. Rolando Montano,

Please check the link below where you can find both original configuration and current configuration for your system as well:

http://dell.to/QYjbnw

If you have any further queries please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

well, I have tried hdmi, hdmi 1.4, dvi-d dual link and my max resolution is 1920x 1080. I am at a quandry what to do :(

here's the difference between dvi and dual link dvi:

http://static.ddmcdn.com/gif/dual-dvi.jpg