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July 8th, 2017 01:00

U2715H, banding, but only with moving objects

Hello!

I have an issue with my U2715H monitor that I have tested in a few different ways, and I get the same result with two different computers, different cables and different ports on the monitor. My issue is as followers: When an object with a fine gradient (or a color transition, as in a video or game) moves across the screen, the object (while moving) displays banding. When it is still, there is no banding and the gradient appears fine. An example is the gradient bar in this link. When the window is still, the gradient is fine, as well as when moving it vertically. But when moving it from side to side, the gradient does not remain smooth, but instead looks like a very low color bit-depth banded gradient.

I've tried this on my pc running Windows 7 and a AMD Radeon HD 6870 with the latest drivers (connected with DisplayPort, and also tested with HDMI), as well as from my iMac 2013 (connected with DisplayPort). With my iMac I have both screens up, and I can have the gradient on my iMac screen, wiggle it around with no banding whatsoever, move it to my Dell screen, wiggle it, and immediately the banding is apparent. An important note is that this problem is made significantly worse by setting my monitor's response time to FAST instead of NORMAL. Having it on normal makes it better, which is weird since a faster response time should give me smoother and faster color transitions, with less banding, not the other way around. Another thing that makes this issue a little better is (as described by user tenderchkn in this post by lowering the bpc from 8 to 6 in my AMD Catalyst Control Panel. Again this is very strange, since a lower color bit depth should result in more banding, not the other way around. What is going on? Why am I getting banding when gradient objects or moving color transitions are appearing on my screen? Here is another user who seems to be having the same problem at 0:35 you can clearly see the vertical lines. Something tells me this is not a defective monitor issue, since several users appear to have similar problems.

Would be thrilled to hear if someone else with the same monitor can drag the gradient bar from quickly from left to right and NOT get this issue. That would indicate that this is a defective monitor issue. Thankful for any help I can get!

July 8th, 2017 11:00

Update: It gets even weirder!

I do a factory reset on the settings. Problem is still there. I go into "Display -> Aspect Ratio", and set the aspect ratio to 4:3 and then back to 16:9. The problem is then completely gone. Shutting off the monitor, changing the resolution or input source brings back the banding. Doing the same aspect ratio change (169 to 43 to 169) removes the banding. Check this video out to see it with your own eyes: https://youtu.be/8wm2ujwvZXE

I sent this tip to another user who had the exact same problem, and it worked for him too, see the comments here. What's going on? www.youtube.com/watch

Community Manager

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54.9K Posts

July 10th, 2017 07:00

The monitor aspect ratio change is triggering the video card driver to somehow reset itself to the monitor? I do not think that the monitor is at fault here. You might need to download 3 or 4 versions of the video card driver and test them all.

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November 14th, 2017 06:00

We have the exact same issue. Same workaround seem to work.

Tested multiple cables and nvidia driver versions. Same issue in Windows and Centos 7.4.

Screens from A01 ,A02 and A03 all seem affected.

November 15th, 2017 23:00

Update: I took this to the DELL Support, they confirmed that it was an inherent problem with the panel itself that can not be fixed and affects all screens. They accepted a return, so that I got all of my money back. Highly recommended!

Community Manager

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54.9K Posts

November 16th, 2017 04:00

Whoever you spoke to was incorrect. There is not a systemic fault that affects all screens. A return can only be give inside the first 30 days from the purchase date. So they acted outside of Dell policy.

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