7 Posts
0
1416
U2720Q, blue line
Hi,
Getting a sharp blue line in my "Dell UltraSharp 27 4K USB-C Monitor - U2720Q, 68.4cm (27")" monitor. This was bought on 07/10/2020. Please advise/help.
Thank you so much.
7 Posts
0
1416
Hi,
Getting a sharp blue line in my "Dell UltraSharp 27 4K USB-C Monitor - U2720Q, 68.4cm (27")" monitor. This was bought on 07/10/2020. Please advise/help.
Thank you so much.
Top
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
August 1st, 2022 07:00
Update = Resolved After completing troubleshooting, a DELL-Cares agent setup a monitor exchange.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
June 13th, 2022 07:00
* Open the online U2720Q User's Guide
* Go to page 55
* Run the stand alone Built-in Diagnostics
* Do you see the blue line when running the Built-in Diagnostics?
brooke596
18 Posts
0
June 22nd, 2022 12:00
check diagnostic using the user's guide for U2720Q, check cables, check using another computer.
dell-1900
7 Posts
0
June 22nd, 2022 12:00
The blue line appears and disappears automatically, after a while. Any suggestions/thoughts please..
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
June 23rd, 2022 05:00
Yes or No? Do you see the blue line when running the stand alone Built-in Diagnostics?
dell-1900
7 Posts
0
June 24th, 2022 18:00
Checking it, Sir. Will get back soon.