28 Posts
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2968
U2913WM, after Windows update, not seen by DDM
Hello,
I have this monitor since it was introduced to our market and never had any issues with it until now.
I am using mDP to DP cable, DDC/CI enabled, DP1.2 disabled, GPU is AMD Radeon HD7950.
Since last Windows 10 update my monitor is not detected by Dell Display Manager and also Dell Display Driver says it cannot find Dell monitor. I can force install the driver, but it doesn't solve DDM.
Everything was working fine before the update. I tried uninstalling display drivers, monitor drivers, DDM but nothing helped. Friend of mine who is on the same Windows 10 and with AMD Radeon HD7970 + U2518D does not have this problem.
Dell Display Driver installer says this:
The following connected monitors have been detected: Dell Plug and Play Monitor - DEL408B&VEN_1002&DEV_679A&SUBSYS_254C1458 Drivers for the following monitors have been found: Dell U2913WM (Analog) - DEL4088 Dell U2913WM (Digital) - DEL4089 Dell U2913WM (HDMI) - DEL408A Dell U2913WM (DP) - DEL408B Drivers for the following connected monitor can be installed: None Please connect your monitor before running this program.
swamped207
3 Apprentice
3 Apprentice
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426 Posts
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January 3rd, 2019 19:00
I understand that the DDM RC here works with 19H1.
Mary G
4 Operator
4 Operator
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20.1K Posts
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December 30th, 2018 08:00
Check this out-- https://www.dell.com/support/home/us/en/04/product-support/product/dell-u2913wm/drivers You need the 2016 updated driver.
petomorvay
28 Posts
0
December 31st, 2018 00:00
Thanks,
that is actually the driver that I already have and after uninstalling, installer displays that message ..
swamped207
3 Apprentice
3 Apprentice
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426 Posts
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December 31st, 2018 03:00
petomorvay
28 Posts
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January 1st, 2019 07:00
I had TeamViewer before and without issues, but for now I uninstalled it, also drivers for GPU and monitor. After restart the GPU driver was installed automatically and monitor stayed at Generic PNP monitor, installer still doesn't recognise it so I think there is the same detection mechanism in installer and DDM as they both don't work :D
swamped207
3 Apprentice
3 Apprentice
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426 Posts
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January 2nd, 2019 10:00
Close DDM if its running, then restart it and go into the DDM service menu to generate a diagnostic report: while holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report". It should show why the monitor isn't recognized.
petomorvay
28 Posts
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January 2nd, 2019 13:00
Output of DDM, I see nothing suspicious, Monitor is found, also DEL408B is identified ..
petomorvay
28 Posts
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January 2nd, 2019 13:00
I see nothing suspicious
swamped207
3 Apprentice
3 Apprentice
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426 Posts
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January 3rd, 2019 02:00
It may just be a glitch in 19H1, which I'm sure you know is an early insider build. Definitely report the issue in the Microsoft Bug Bash which I think starts next week.
petomorvay
28 Posts
0
January 4th, 2019 07:00
Dell Display Driver still doesn't find the monitor, but big thanks for the RC version of DDM after 2 hours idling in the system tray it suddenly detected the monitor and allows me to use all the features as before :)