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tsmithco

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7 years ago

T

tsmithco

3 Posts

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4668

July 10th, 2019 10:00

U3818DW, Radeon RX 5700 XT, not recognized by DDM

Was connected to my previous PC without issue.  I've upgraded (moved SSD over to retain windows and then installed all required drivers for new equipment).

DDM complains that it can't open because I'm not connected to a supported dell monitor.

I've downloaded and rebooted after installing the monitor driver.  Shows correctly in device manager.

I had applied the latest firmware update for my monitor. 

Radeon drivers are up to date (Radeon RX 5700 XT). multiple reboots, etc and still DDM complains that it can't open because I'm not connected to a supported monitor.

  • swamped207

    4 Apprentice

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    426 Posts

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    Posted July 10th, 2019 15:00

    While holding down the SHIFT key, right click on the DDM system tray icon and select "Save diagnostic report" from the popup menu. Then post the content of the file you saved here. The report will show what is wrong.

  • tsmithco

    3 Posts

    4379

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    Posted July 10th, 2019 20:00

    Looks like it doesn't like my graphics card. AMD Radeon RX 5700 XT.   I swapped my old card back in place, and DDM worked fine.  In both logs files, it identifies the monitor, but as you can see below, it states the display is unsupported.  I'm not sure why it would care about the card - which is using the identical drivers because both are AMD.  Both are using DP1.2 to communicate with the monitor as well.

     

    Diagnostic Report, generated 7/10/2019 (10.0.18362)
    Copyright (c) 1995-2019, EnTech Taiwan.
    Version = 1.4.0.1942
    OS = 10.0.18362.2 x64
    Mechanism = 3
    Account = Standard
    Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" ExpandConstant
    ////////////////////////////////////////
    DriverError = 0x00000000
    LastCheck = 0x0000AA88
    EnumErrorCount = 0x00000000
    HintShown = 0x00000001
    ////////////////////////////////////////
    19:32:38.359...Log opened
    19:32:38.406...LanguageID = 00000409 00000409 00000409
    19:32:38.421...Build = 1.4.0.1942
    19:32:38.421...Windows handles = 0002012A 000100C4 0001012E
    19:32:38.421...OS monitor sleep timeout value = 600 ms.
    19:32:38.421...Applied DPI = 96-96
    19:32:38.421...VM = 0
    19:32:38.684...Starting enumeration
    19:32:38.934...1. DELA0F3.97F8P85A0N8L on AMD Radeon RX 5700 XT
    19:32:38.934......Monitor assignment = 1
    19:32:38.934......Adapter name = \\.\DISPLAY1
    19:32:38.934......Monitor name = Dell U3818DW(DisplayPort)
    19:32:38.934......Vendor ID = 1002
    19:32:38.934......GPU driver = aticfx64 8.17.10.1669
    19:32:38.934......Flags = 00080005.00000003
    19:32:38.934......Display tag = CC4CB5F2
    19:32:38.934......Monitor number = 1
    19:32:38.934......Monitor handle = 00010001
    19:32:38.934......Raw EDID = 00FFFFFFFFFFFF0010ACF3A04C384E30131C0104B55825783EEE95A3544C99260F5054A54B00714F81008180A940D1C00101010101014C9A00A0F0402E6030203A00706F3100001A000000FF003937463850383541304E384C0A000000FC0044454C4C20553338313844570A000000FD001855197328000A20202020202001CC
    19:32:39.295......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:32:40.255......Error: failed to obtain output mask from display driver
    19:32:43.099......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:32:44.080......Error: failed to obtain output mask from display driver
    19:32:49.442......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:32:50.369......Error: failed to obtain output mask from display driver
    19:32:50.369......Discarding unsupported ;DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0000
    19:33:15.932.....a.MonitorName = \\.\DISPLAY1\Monitor0
    19:33:15.932.......MonitorFlags = 00000003
    19:33:15.932.......MonitorString = Dell U3818DW(DisplayPort)
    19:33:15.932.......MonitorID = MONITOR\DELA0F3\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    19:33:15.932.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    19:33:15.932.......Raw EDID = 00FFFFFFFFFFFF0010ACF3A04C384E30131C0104B55825783EEE95A3544C99260F5054A54B00714F81008180A940D1C00101010101014C9A00A0F0402E6030203A00706F3100001A000000FF003937463850383541304E384C0A000000FC0044454C4C20553338313844570A000000FD001855197328000A20202020202001CC
    19:33:15.932...2.DeviceName = \\.\DISPLAY2
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0001
    19:33:15.932...3.DeviceName = \\.\DISPLAY3
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0002
    19:33:15.932...4.DeviceName = \\.\DISPLAY4
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0003
    19:33:15.932...5.DeviceName = \\.\DISPLAY5
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0004
    19:33:15.932...6.DeviceName = \\.\DISPLAY6
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0005
    19:33:15.932...7.DeviceName = \\.\DISPLAY7
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0006
    19:33:15.932...8.DeviceName = \\.\DISPLAY8
    19:33:15.932.....DeviceFlags = 00080000
    19:33:15.932.....DeviceString = AMD Radeon RX 5700 XT
    19:33:15.932.....DeviceID = PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C1
    19:33:15.932.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F2630291-A3EE-11E9-8006-86194EE65FA4}\0007
    19:33:15.932...Total number of monitors enumerated = 1
    19:33:15.932...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  • swamped207

    4 Apprentice

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    426 Posts

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    Posted July 11th, 2019 02:00

    I'm afraid the problem is with the Radeon RX 5700 XT driver - they seem to have broken their DDC/CI support  (required for communication with the monitor) with the driver build you are using.

    19:32:39.295......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:32:40.255......Error: failed to obtain output mask from display driver

    The first error message is from Windows; the second from the AMD ADL.

  • tsmithco

    3 Posts

    4346

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    Posted July 12th, 2019 12:00

    This is the same exact driver used for the Radeon R9 390 that works. Same driver and same version.

  • swamped207

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    426 Posts

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    Posted July 12th, 2019 13:00

    You'd have to ask AMD about this result - the two errors are from Windows and the AMD ADL, not DDM or the monitor.

    The only other possibility is if you were going thru some sort of external KVM, input converter or hub. But if you are connected directly from the 5700 to the U3818DW, then the only explanation and solution would have to come from AMD.

    Have you tried an HDMI connection? If that were to work, where DP didn't, you'll have helped AMD localize the problem.

  • derekmski

    2 Posts

    3185

    0

    Posted September 22nd, 2019 09:00

    I have this same issue trying to use software to control my screen brightness through DDC/CI.  I had a 2070 beforehand and had no issues with it.  After I switched to a 5700 XT now it doesn't work with my Acer XFA240 monitor, it says no compatible monitor detected (using Displayport). Weird thing is it works with my Asus monitor fine that has HDMI. So it seems like a driver issue using 19.9.2 and the 5700 XT. I have submitted this bug report to AMD directly through the Radeon Settings, hopefully they fix it in a future driver update.