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UP2414Q, DP1.2, Dell Color Calibration Solution states, "USB not detected"?
Chris DCCS version 1.5.2.2 With displayport 1.2, the color calibration software instructs to connect the usb cable to the monitor despite the fact that it is already connected. Using displayport 1.1, the ultrasharp color calibration solution will detect the monitor and calibration can continue. Tried different usb ports with the same result. All usb ports on the monitor work. I am using an AMD firepro W5000 graphics card with the latest drivers. Just to note, the retail x-rite version of the color calibration software works without issues.
DELL-Chris M
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February 15th, 2014 19:00
ABerlinger,
Test the Dell version 1.5.1 on DP 1.2.
aberlinger
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February 16th, 2014 13:00
DELL-Chris M
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February 18th, 2014 05:00
What operating system and what Service Pack is installed in that operating system?
aberlinger
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February 18th, 2014 08:00
DELL-Chris M
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February 20th, 2014 06:00
No fix at present. This has been escalated. Perhaps the new version coming out will address this. For now, calibrate using DP 1.1. When the new version is released, I will post it here.
aberlinger
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February 20th, 2014 17:00
DELL-Chris M
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February 20th, 2014 22:00
Nope. I have never seen that issue.
aberlinger
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February 24th, 2014 11:00
DELL-Chris M
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February 28th, 2014 05:00
We think that the calibration software checks for monitor information in the Windows Registry. We believe the problem may be due to multiple monitor parameters in the Windows Registry and how Windows updates the information in the registry.
As a temporary workaround, try this:
1. connect the UP2414Q to the PC, set the monitor to DP1.1a (Disable DP1.2) via OSD. Reboot the PC
2. set the monitor to DP1.2 (Enable DP1.2) via OSD. Reboot the PC
3. Start the Dell Ultrasharp Color Calibration software
aberlinger
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February 28th, 2014 12:00
DELL-Chris M
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February 28th, 2014 21:00
We are not looking for the registry entries. By doing those steps, you should fix them automatically.
aberlinger
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March 1st, 2014 03:00
LDPhoto
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May 7th, 2014 21:00
I can confirm the problem also exists on the latest Mac OS Version under 10.9. Display is not detected via USB, and the calibration cannot proceed. The error occurs regardless of DP 1.2 being on or off.
aberlinger
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May 27th, 2014 16:00
DELL-Chris M
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May 27th, 2014 21:00
I do not have access to what EnTech is working on. They just provide us the new software and we test it.