UP2716D, reseller purchased, coil whine

We need to hear this coil whine to know if the noise exceeds our manufacturer specifications. Since you did not buy this directly from Dell, you have to first transfer the ownership to yourself. That could take 10 business days. The warranty started on the purchase date 10/5, not when you received it. The Dell 30 day return window for a new exchange ends on 11/5. Or you could simply contact the vendor now and have them replace it.

The ownership transfer process has to be completed before any exchange can be done.

Thank you for reply! Sure, I will try to record coin whine and attach it today. But even if it meets manufacture standards, I can't really accept it as it makes not usable the whole room for sleeping (or I need to unplug monitor every time an that is also not case). I will try to contact local retail store.

However if I will request exchange directly from Dell, do I need to wait for "ownership transfer" to be completed? Or can I request it even now?

One more questions to clarify.  According to this page https://www.dell.com/support/assets-transfer/eu/en/04/#/Identify:

If you purchased your Dell product at a retail store (not directly from Dell), you don’t need to transfer the product; you need to register your product.

So basically I need to register product, not transfer ownership? However I tried to regiester and site says I can't register with provided Service Tag ("This service tag holding product cannot be processed for retail registration" ???). So I just submitted transfer ownership..

But that's unclear why I need to transfer, as I bought it not second hand, but from retail store.

If the "register your product" option did not work, then the only other option is ownership transfer.

I couldn't record with video, as seems quality of audio recording is not best there. So I used audio recorder. Sound actually comes not from monitor top, but from bottom panel where are all slots/sockets are located.

Please find uploaded audio here: https://vocaroo.com/i/s143ONqC0kGd

I also tried few other things and nothing helped.

• disconnected all other cables except power cable
• tried few times to plug better power cable
• tried connecting power cable for the different power sockets, without anything else connected to these sockets
• tried defaults from monitor settings.

When you get the exchange, you will have both monitors on hand. Compare them for noise.

I contacted customer support directly in my country and I received monitor for exchange. Unfortunately new monitor also has very noticeable coil whine in idle state (when it's off), so I can even hear if from another room..

Both monitors are fresh, July 2018 and August 2018..