UP3216Q, color uniformity complaint

After a 6 hour disjointed conversation with Dell support via farcebook where I provided them with the same information several times, they gave me this number/reference. But this does not bring up any result when I do a support search? What gives, Dell? Care to shed some insight into this mystery for me?

That appears to be a private dispatch or order number which will not appear on the public website to protect your privacy. Also removed it from public view. Perhaps you could explain what they said they were going to do and we could then figure out what the number was. Also curious how you got one for £800? New from Dell UK is £1,171. So that one has to be from a reseller? What was the 20 digit serial number? (Not the service tag number which is private).

Well they gave me that as the reference number about 36 hours ago. And as you confirmed now, it will not show any information so is usless for my attempt at seeing where we are in this process.

I went back and asked what this number they gave me was/is for and I now have a new/different number which does show up and has an estimated delivery date of 18-03-16

I only found this out because I raised the question after reading your response, so would have been oblivious otherwise.....

To this point I have nothing sent in response (as in an email with some sort of confirmation) as proof that this is being processed, what stage of process, what is going to happen, etc... I had to ask.....

I don't even know if Dell have "spares" to swap-out at this point.... this is just an estimated date that can mean something or nothing.

This is meant to be a next business day warranty, but if nothing is available to swap with then that falls flat...

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Also, I tried to register my screen (as per the sticky-guide on this support forum) and the page does not accept UK as an address locale.... select UK, hit next.... it defaults back to USA.....and asks for state......

So, "State" in this case could accurately be described as "Frustrated Customer", but that is not an option I can select.

I then added the product, by servic tag, to "my dell profile" and it shows as mine, registered to the account I log in with, which is also the same email, address etc... I provided when raising this.... but...

I cannot see the information about this request when using this "new number".... I get "You are not authorized to view the information"

When I log out, I get Sign in to see your information.

So I'm not even sure who where what why or how now.....
It's almost funny......

So I have requested they look at this again, and tie in the service TAG with my account details so I can!

Here is the UK Service Tag Transfer form. Bottom right in blue it shows United Kingdom. Is that where you started?

This was the link in the sticky-guide

For registering not transferring, we are the original purchaser/owner. The 2 screens we purchased were from scan.co.uk who are an authorized Dell reseller so this was just me trying to register our purchase for warranty....

The FAQ on this site says follow these steps for warranty replacement etc... I looked down the list and it says under "monitors with a tag purchased from resellers .... do this...
Part of that is "register your product...." and within 15 days you will get confirmation...

It is that form that is not accepting UK or other countires.... it kept reverting to USA when you click next....

This is your FAQ page for Peripherals Link
 which you can follow and see for yourself

Seems my "other" post is in the ether somewhere.

I was trying to register a new purchase for warranty. Not transfer ownership. We are the original purchaser just trying to register our 2 screens for warranty (UP3216Q and U3415W) since they represent £1600 worth of kit, and of course trying to get the defective UP3216Q replaced.

Fun & games.....

I agree that this is very confusing. The original owner is the reseller. They have the original Dell order number, customer number, and the service tag is tied to those numbers. So you are transferring the warranty from the reseller to you. So you must do this form. Or, contact Dell UK via email. Give them the resellers data (name. address, phone, date of purchase) and your data (name, address, phone, email). Ask them to contact the Tag Team to facilitate the Tag transfer.

Not confushing at all, I have had several SMB I.T. roles where we used Dell for our desktop/laptop/server supply so I'm used to it at the corporate level, just wasn't expecting the retailer to be classed as the original owner in this instance.  I'll get the tags reassigned to us then.

Thanks!

Replacement came today.

It is awful, worse than the screen it was meant to replace. Really bad unifomity on the right, darkens and turns pink, diagonally, from the center on to the right.

Hugely noticable when working on black and white, light (high key) images or video or neutral tones, it is so polluted that you just can't callibrate this abberation away nor can you trust this screen for colour work, which is hillariously, its selling point.

Photos of the screen below, captured with Nikon D750, camera RAW netural profile (no colour enhancement, no contrast boosting, no sharpening, no shadow boosting (ADL) etc... just a flat professional 14-bit adobe RGB RAW profile. Which means colours are less saturate than you see with the eye,. and still you can clearly see the pink-green colour shift across the screen.

"Uniformity Compensation" turned on! = NOT UNIFORM AT ALL.
50% bright, 50% contrast, 50% grey background
Try and spot the "grey"? it is non existant, it is all pinks and greens!

Adobe RGB profile enabled.
50% bright, 50% contrast, 50% grey background
Try and spot the "grey"? it is non existant, it is all pinks and greens!




Even browsing (the Dell Facebook) page you can see with 50% brightness 50% contrast, greys and neutrals all have colour cast. This panel is not capable of displaying WHITE or GREY without polluting the image displayed.

If the issue was even across the screen, you could just calibrate the whitepoint and be done.
You can't callibrate each zone so you cannot make this screen display neutral tones at all.

Meaning you will spend your time about with colour casts that you "think" are in the image, when in reality they are produced by the screen, so when you print, boom..... your image now has a cast that is not the same as your screen (the inverse if you corrected for it on screen), time, resources and money wasted.

How can you make a professional grade screen in this day and age that can't even display black > grey > white is quite appauling



This is a REV A01 screen, made in Jan 16, the original one was REV A00 made Oct 15.

So I'm guessing that the issue is not going to get any better..... will have to see what the replacement for the replacement yeilds, after that I give up and will migrate to another brand.

Hi.

Same issue here. I fact I am now looking at the monitor while I type. Mine is REV A01 manufactured January 2016. I already requested for a replacement. Fingers crossed!

I've had a bit of time to go over the images and provide a better view of the problem by using patches from 4 sections of the image, swapped, left to right, to illustrate the colour differences on each side, top and bottom.

Screen set to Standard Mode, Brightness 50%, Dell Uniformity Compensation turned on.

Screen set to Standard Mode, Brightness 50%, Dell Uniformity Compensation turned on. Background is 50% grey in full screen view from Photoshop.  It should be an even, flat grey, no colour at all.

So as you can see, this problem is pretty clearly illustrated. If you use photoshop, open the 2nd image and try to set a grey point from the screen area, see how badly the colour changes all over as you pick different points. I ended up setting white and black points as illustrated within the pink circles, finding a grey point was impossible.

Even in Lightroom, using the original camera RAW files from the D750, it is impossible to make the screen area neutral with colour temperature. Go one way to fix green cast, you mess up everything else, and vice versa.

I received a replacement. Its REV A00 manufactured November 2015. Unfortunately it has the same problem. It turns red/pink from the center to the right. I am very disappointed! I tried a preset with uniformity calibration and I find it gets better. To the point I can consider acceptable. However this does not work for the sRGB preset which I use most of the time.

How did your replacement of replacement came out?

"So, giving it one more try before I give up and move on... to ... I don't know what... not much reliable choice in the 4k arena currently (£3300 for an eizo? lol)... and I don't really want to move back to 2560x1440 for my work because of the ppi benefit that 4k brings to editing photography/comping/retouching.... (as in no visible pixels)... it would be a real step back!"

Yes... that's the way it is. If you want a 32" 4k widegamut with good uniformity you need at least a NEC PA322UHD which can be purchased in GERmany for 3000euro.

It does not matter if you do not like this "fact", I do not like it either, but it seems this is not going to change in near future.

My advice: do not even try with Dell monitors with prices beyond 800 euro, with the cheaper Dells you may be lucky. If you want "more features and QC" than a 800 euro Dell offers, then you need "more money".

The only way to fix this as far as I know is to work on color presets that allow you to enable the Uniformity Compensation feature. Turning Uniformity Compensation to Calibrated works to fix this on my unit. However the sRGB, AdobeRGB, CAL1 and CAL2 presets are unusable in this monitor. The CAL1 and CAL2 presets also have the banding issue after calibration.

In my case I don't need a wide gamut monitor. There are not many options for a UHD 32 inch monitor in the market so I got this one. However I am returning it and will get an sRGB monitor instead. As far as I know the W-LED tech is less prone to these issues than GB-LED one.