problem with dell monitor

poeno,

Does this appear in safemode?

Open the monitor OSD (On Screen Display)  and run the Factory Defaults.

i did not know that the monitor can go into safe mode and i did reset to factory settings and that did not help. thanks

I meant when you boot the operating system into safemode, does the monitor still look light on top.

* Turn off the monitor
* Unplug the monitor from the computer (ALL cables)
* Plug the monitor power cord directly into the wall socket
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background. How does it look?

there is a black background but at the top of the screen it turns lighter (black) and the colored box is perfect until it gets to the lighter part of the sreen and it becomes blury. the dell sign at hte top becomes very light blue and all the words on each color are blured to where you cannot read it. the colors are there but at the edges the colored box is blury.

* Please post a picture of this issue:
http://www.freeimagehosting.net/

i tried to fix the color on it so you wuld be able to see it, but if you notice the bottom half is darker.

If under warranty get it replaced. Technical Support will need the following information -

Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Fails STFC (Self Test Feature Check). List the specific failure

i already tried to get them to help me and they wont they say they will not help me without those numbers yu talked about and i gave them every number on that monitor. i have been trying to get this thing fixed for about july last year i bought it last year in april.

I need the following sent to me in a Private Conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:

how do i start  a private conversation

Click on my username, make me a friend so we can talk back and forth via Private Conversation.

Check your email.

ok i did that but i dont know how to start a private conversation. i forgot to give you some info when i added you as a friend.