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April 12th, 2018 00:00

After Networker upgrade to 9.2.1 from 9.0.1 getting error about license

After upgrading to Networker 9.2.1 we get error:-

CLP/ELMS server for basic license information found the following: 'CLP API returned the following error code -2: associated message is 'License file corrupted". Please obtain the appropriate license feature for the license file.

On running the "nsrlic -C" command I get the following error:-

Checking CLP connection using '/nsr/lic/licspec.properties'.

172537:nsrlic: Unable to check out 'NETWORKER_UPDATE': status = -2 'Invalid license file syntax. (-2,413)'

172537:nsrlic: Unable to check out 'NETWORKER_CAPACITY': status = -2 'Invalid license file syntax. (-2,413)'

Checking license properties file '/nsr/lic/licspec.properties'

Found 'license.path=/nsr/lic/dpa.lic'

Checking license file '/nsr/lic/dpa.lic'

License file '/nsr/lic/dpa.lic' is unserved but contains no 'INCREMENT' line

172527:nsrlic: License file '/nsr/lic/dpa.lic' issues found: 1

After the upgrade due to issue with license we copied the license file from a clone of the server taken before the change and thus it says the license file is unserved.

And the license file is 0 KB.

If we copy the license file back to /nsr/lic/ directory then the command does not give any error & has the correct size.

But if we then reboot the Networker server (linux server) then the file goes back to 0 KB.

Following 2 files were in the /nsr/lic/ directory which I also tried moving to a subdirectory followed by reboot but the issue still persists:

lextab.py

yacctab.py

Has someone seen this and what can I do to troubleshoot this further?

2.4K Posts

April 12th, 2018 08:00

Compare the hostids - they are obviously different.

263 Posts

April 12th, 2018 18:00

Why don't you just contact Dell licensing and ask them to generate you a new license file?

licensing@emc.com

As for your descriptions:  if the NetWorker Server is on a Windows OS, then the symptoms might have been caused by some file permission/ownership issue.  Or the license file could actually be corrupted.

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April 19th, 2018 06:00

Wallace wrote:

Why don't you just contact Dell licensing and ask them to generate you a new license file?

licensing@emc.com

As for your descriptions:  if the NetWorker Server is on a Windows OS, then the symptoms might have been caused by some file permission/ownership issue.  Or the license file could actually be corrupted.

Agree... and since 9.2 supports unserved license (previous were serverd and required license manager) you can ask new license which should probably work just fine (running it on one server now and I see no issues with licenses).

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