Backups are failing stating that File G:\ could not be opened and was not backed up. (No such file or directory) or and save: save of 'G:\' to 'backupserver.abc.com' failed: Can't encode arguments

When doing client initiated backup does it happen always at the same place or around same time?  Did you try without VSS save? 

Timeout setting is fine .

Adjust the TCP values (tcp keep alive time value must be equal to 3420000)

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backup from client end is tried and it is failing and triggered from server side too...it is failing.

Client side error.

91579:winworkr: Unrecoverable readfile error captured, backup will not complete.

5203:winworkr: save failed on \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy210\POP_Backup\BOE140_FULL_12122014_090020.BAK

74209:winworkr: Quit signal received.

99123:winworkr: Handling an abort while processing Windows backup.

90097:winworkr: ASR Backup: aborting VSS volume save because Quit flag is set.

90097:winworkr: ASR Backup: aborting VSS volume save because Quit flag is set.

94693:winworkr: The backup of save set 'G:\' failed.

7167:winworkr: backup completion time: 12/18/2014 4:50:42 PM

100129:winworkr: Unable to update job with id '0' with name value 'G:\': Invalid or NULL session channel

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Server side error:

* ClientA:G:\ suppressed 209817060 bytes of output.

* ClientA:G:\ 12/18/14 17:40:05.506199 fullcanon(name=..)

* ClientA:G:\ 12/18/14 17:40:05.506199    exit fullcanon(fullname=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy212\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data)

* ClientA:G:\ 12/18/14 17:40:05.506199 G:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\PlatformSearchData\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 12/18/14 17:40:05.506199 fullcanon(name=..)

* ClientA:G:\ 12/18/14 17:40:05.506199    exit fullcanon(fullname=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy212\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0)

* ClientA:G:\ 12/18/14 17:40:05.506199 G:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 12/18/14 17:40:05.506199 fullcanon(name=..)

* ClientA:G:\ 12/18/14 17:40:05.507199    exit fullcanon(fullname=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy212\Program Files (x86)\SAP BusinessObjects)

* ClientA:G:\ 12/18/14 17:40:05.507199 G:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 12/18/14 17:40:05.507199 fullcanon(name=..)

* ClientA:G:\ 12/18/14 17:40:05.507199    exit fullcanon(fullname=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy212\Program Files (x86))

* ClientA:G:\ 12/18/14 17:40:05.507199 G:\Program Files (x86)\SAP BusinessObjects\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 12/18/14 17:40:05.507199 fullcanon(name=..)

* ClientA:G:\ 12/18/14 17:40:05.507199    exit fullcanon(fullname=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy212)

* ClientA:G:\ 12/18/14 17:40:05.508199 G:\Program Files (x86)\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 12/18/14 17:40:05.508199 G:\: restoring sv_parent_not_in_index to 0

* ClientA:G:\ 74209:save: Quit signal received.

* ClientA:G:\ 12/18/14 17:40:05.508199 Quit signal received during file system processing.

* ClientA:G:\ 99123:save: Handling an abort while processing Windows backup.

* ClientA:G:\ 12/18/14 17:40:05.511200 Clearing ssn session 0x0000000000BBF750 (fd 1292) from [0], ssn_max_pollfd 0

It might be many different things (including simple ones like timeout setting and version difference between server and client).  Did you try backup of G drive from client?  I would start with that to see if I can reproduce the error.  If yes, I would do it again, but in debug mode to get more data on what is going and for that run I would also check network and system logs.

Hello @kishore1

I would like to know couple of thing before suggesting anything.

1. Is that backup was successful ever?

2. If yes then from when the backup is started to fail? and of course what changes has happened to the client? is there any patching involved in the windows box recently?

3. In case its a new configuration then do you have any other SAP backup configured in your environment and those are working fine?
4. If you suspect VSS in this case then can you please provide of the output of "vssadmin list writers" and "vssadmin list providers" output here

Thanks

Deb

Hello,

we are also facing the same issue. please assist.

@Akanksha_yadav ,

     put the following command in the save command field and retry the backups.

save -a '"ignore-all-missing-system-files=yes

Hello

backup failed again with the error:

G:\ 91579:save: Unrecoverable readfile error captured, backup will not complete.

G:\

G:\ \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18\DBBackup\master\master_backup_2015_03_10_223002_5137680.bak: No such file or directory

G:\ 5203:save: save failed on \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18\DBBackup\master\master_backup_2015_03_10_223002_5137680.bak

:G:\ 74209:save: Quit signal received.

G:\ 99123:save: Handling an abort while processing Windows backup.

Sorry it should be - save -a '"ignore-all-missing-system-files=yes"'

i missed the closing quotes in the earlier reply

Hello,

Thanks for the suggestion. We restarted the Networker services,cleared the NSR peer information and restarted VSS services. Also we made VSS off in the backup commands. It worked. Many thanks for the reply.