C:\ Cannot determine status of backup process. Use mminfo to determine job status

Hi,

I have a 2003 networker server V7.6.4 Build 1070. We add two new client witch are Server 2012R2 to backup.

The client version is 7.6.4.4 Build 1082.

I get "Cannot determine status of backup process. Use mminfo to determine job status." on C drive.

NetWorker savegroup: (alert) Weekly-test completed, Total 2 client(s), 2 Failed. Please see group completion details for more information.

Failed: Explorer, Siplace

saveset Siplace:DISASTER_RECOVERY:\: percentage of inactive files by count: 99.86, by space: 73.62

saveset Siplace:Siplace:index: percentage of inactive files by count: 0.00, by space: 0.00

saveset Explorer:DISASTER_RECOVERY:\: percentage of inactive files by count: 96.53, by space: 62.85

saveset Explorer:Explorer:index: percentage of inactive files by count: 0.00, by space: 0.00

Start time:   Tue Jul 12 11:42:53 2016

End time:     Tue Jul 12 12:27:08 2016

--- Unsuccessful Save Sets ---

* Explorer:C:\ Cannot determine status of backup process.  Use mminfo to determine job status.

* Siplace:C:\ Cannot determine status of backup process.  Use mminfo to determine job status.

--- Successful Save Sets ---

* Explorer:All savefs Explorer: succeeded.

* Explorer:DISASTER_RECOVERY:\ savegrp: suppressed 132 lines of output.

* Explorer:DISASTER_RECOVERY:\ skip: Factory.ldf

* Explorer:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\config\0" >>

* Explorer:DISASTER_RECOVERY:\ skip: *.*

* Explorer:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\config\" >>

* Explorer:DISASTER_RECOVERY:\ skip: msmqreg.bkp

* Explorer:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\mapping\" >>

* Explorer:DISASTER_RECOVERY:\ skip: *.xml

* Explorer:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\storage\LQS\" >>

* Explorer:DISASTER_RECOVERY:\ +skip: *

* Explorer:DISASTER_RECOVERY:\ 77775:save: Processing completed for disaster recover backup.

  Explorer: OSSR_B                  level=full,    268 MB 00:01:07    138 files

  Explorer: OSSR_C                  level=full,     57 GB 00:44:07 269536 files

* Explorer:DISASTER_RECOVERY:\ 80889:save: Created disaster recover logical object.

  Explorer: DISASTER_RECOVERY:\     level=full,     15 KB 00:44:09      4 files

  risco-bk: index:Explorer          level=full,      4 KB 00:00:01      4 files

* Siplace:All savefs Siplace: succeeded.

* Siplace:DISASTER_RECOVERY:\ savegrp: suppressed 103 lines of output.

* Siplace:DISASTER_RECOVERY:\ skip: SIPLACEProLog.ldf

* Siplace:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\config\0" >>

* Siplace:DISASTER_RECOVERY:\ skip: *.*

* Siplace:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\config\" >>

* Siplace:DISASTER_RECOVERY:\ skip: msmqreg.bkp

* Siplace:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\mapping\" >>

* Siplace:DISASTER_RECOVERY:\ skip: *.xml

* Siplace:DISASTER_RECOVERY:\ << "C:\Windows\System32\msmq\storage\LQS\" >>

* Siplace:DISASTER_RECOVERY:\ +skip: *

* Siplace:DISASTER_RECOVERY:\ 77775:save: Processing completed for disaster recover backup.

  Siplace: OSSR_B                   level=full,    268 MB 00:01:06    138 files

  Siplace: OSSR_C                   level=full,     34 GB 00:24:39 195389 files

* Siplace:DISASTER_RECOVERY:\ 80889:save: Created disaster recover logical object.

  Siplace: DISASTER_RECOVERY:\      level=full,     15 KB 00:24:42      4 files

  risco-bk: index:Siplace           level=full,      6 KB 00:00:03      6 files