Cannot find attribute 'client id'

We recently installed Netowrker 8 with PS install configuraiton. Last night we received the error message "90018:save: Cannot open a save session with NetWorker server 'servername': Cannot find attribute 'client id'." The previous 2 nights the backups worked and we have made no changes. Since the install, 3 weeks ago, this occurs randomly throughout the week. Any ideas on what would be causing this error? TIA

Responses(2)

Bebo2k

544 Posts

0

October 30th, 2012 13:00

I forgot to mention that if the above steps did not solve the problem , You may need to perform the following steps to solve the issue:

Take a copy of the client ID from the client configuration
Take a notes for all the client configurations (schedule, saveset, browse policy, retention polict, etc,.....)
Delete the client from the NMC
Stop the NetWorker services on the client
Rename the /nsr/tmp and /nsr/res/nsrladb folders to tmp.old and nsrladb.old
Start the NetWorker services again.
Re-add the client to the NMC again with the same client ID you take a copy of in step 1
Re-configure again the client with the same old configurations taken in step 2
Start a test backup.

Waiting your updates.

Ahmed Bahaa

Bebo2k

544 Posts

1

October 30th, 2012 13:00

Hi dcharmatz,

In most cases the "Cannot open a save session " errors are either connectivity or name resolutions issue, you have to test the communication between server and client, you can perform the following steps:

Try to do the following from the backup server to the networker client ( using short name and FQDN name):

•check hosts-file if you can find the client

•ping

•nslookup

•rpcinfo -p

If this all works, try to do the following from the client to the backup server ( using short name and FQDN name):

•check hosts-file if you can find the backup server

•check server file under the nsr directory if the backup server is added there

•ping

•nslookup

•rpcinfo -p

Hope this helps,

Ahmed Bahaa

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