Error 1920 on instalation of Client in 2012 R2 Server

i hope you have logged in as a user with sufficient privileges for this installation as the error states that you don't have sufficient privileges.

You can test this by trying to stop or restart some services on the server.

Hi Crazyrov

I have the privileges as local administrators group and backup operators group.

Please let me know which services are required.

Best Regards

Kaiser Kamal

nsrexecd (the client 'listener') is a service which runs with LOCAL SYSTEM account.

This is automatically configured during the installation process. The service will automatically be started at the end of the process.

If you had the rights to install the software, could it be that you tried to install an older NW Version which is not supported for that OS? - Support for Windows 2012 R2 has been introduced with NW 8.1.1 .

The final phase of the installation process is to start the services, if the service does not respond or fails to start the entire installation fails. What version of NetWorker are you trying to install?

UAC?

Hi Bingo

I am trying to install. NW 8.2.1

Best Regards

Kaiser Kamal

NW 8.2.1

Best Regards

Kaiser Kamal

I have permission under administrator.

User Access Control.  It applies to admins as well.

What dose it mean UAC ?

was this a fresh installation or was there any other version installed prior to installing 8.2? Try  rebooting the server and try the installation again.

Try to run the installer from an elevated command prompt ( right click, run as admin) or tsrat the setup.exe with right click, run as administrator.

If using NMM as well, run from the SAME account with the same method.

Hi Crazyro

Yes there was 8.1 before , I have uninstalled that and restarted the server ,then trying to install 8.2.1 .

Best Regards

Kaiser Kamal

Hi Bingo,

I found EMC Networker folder under program file I renamed it ,

Now the installation is completed.

But i have a new error when i run the config checker i find error shadow copy.

STALE_CSV_SHADOWCOPIES_CHECK

** Querying for shadowcopies created on the following nodes with one or more Cluster Shared Volumes(CSVs) ownership...
 -> Nodes in the query list: ASD-Host-HV2, ASD-HOST-HV8, ASD-Host-HV1
** Searching any stale shadowcopies for Cluster Shared Volumes (CSVs) from the following shadowcopy list... 
 Node Name : ASD-HOST-HV2
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {210F9CD1-1265-491F-820E-C3AC3A9A8122}
ShadowCopySet ID : {18DE55CC-5B6B-459B-9853-E4B0D0DD53BE}
 ---------------------------- 
Node Name : ASD-HOST-HV2
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {7D9F9AD9-2746-4E65-A484-DEB0A2825F0A}
ShadowCopySet ID : {78F45843-DF45-4203-BE7E-1120D0510FEF}
 ---------------------------- 
Node Name : ASD-HOST-HV2
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {8BD9CDF1-E3CD-491C-97FB-537D1EE58E05}
ShadowCopySet ID : {7AEF5AF8-D2CB-48CF-B9C2-B6328F14251E}
 ---------------------------- 
Node Name : ASD-HOST-HV2
State : 12(Count)
Volume Name : \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\
ShadowCopy ID : {F084CB58-CE4A-46DF-9736-DC5CCFC93991}
ShadowCopySet ID : {8BBC5201-75EA-4EB2-8D2C-2CDF29C340FF}
 ---------------------------- 
Node Name : ASD-HOST-HV2
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {F8BAB9FB-91A5-4F28-8333-5530E0268A88}
ShadowCopySet ID : {6BF3DFBB-239F-4A3B-8399-FBE433D74811}
 ---------------------------- 
Node Name : ASD-HOST-HV8
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {210F9CD1-1265-491F-820E-C3AC3A9A8122}
ShadowCopySet ID : {18DE55CC-5B6B-459B-9853-E4B0D0DD53BE}
 ---------------------------- 
Node Name : ASD-HOST-HV8
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {7D9F9AD9-2746-4E65-A484-DEB0A2825F0A}
ShadowCopySet ID : {78F45843-DF45-4203-BE7E-1120D0510FEF}
 ---------------------------- 
Node Name : ASD-HOST-HV8
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {8BD9CDF1-E3CD-491C-97FB-537D1EE58E05}
ShadowCopySet ID : {7AEF5AF8-D2CB-48CF-B9C2-B6328F14251E}
 ---------------------------- 
Node Name : ASD-HOST-HV8
State : 12(Count)
Volume Name : \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\
ShadowCopy ID : {F084CB58-CE4A-46DF-9736-DC5CCFC93991}
ShadowCopySet ID : {8BBC5201-75EA-4EB2-8D2C-2CDF29C340FF}
 ---------------------------- 
Node Name : ASD-HOST-HV8
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {F8BAB9FB-91A5-4F28-8333-5530E0268A88}
ShadowCopySet ID : {6BF3DFBB-239F-4A3B-8399-FBE433D74811}
 ---------------------------- 
Node Name : ASD-HOST-HV1
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {210F9CD1-1265-491F-820E-C3AC3A9A8122}
ShadowCopySet ID : {18DE55CC-5B6B-459B-9853-E4B0D0DD53BE}
 ---------------------------- 
Node Name : ASD-HOST-HV1
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {7D9F9AD9-2746-4E65-A484-DEB0A2825F0A}
ShadowCopySet ID : {78F45843-DF45-4203-BE7E-1120D0510FEF}
 ---------------------------- 
Node Name : ASD-HOST-HV1
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {8BD9CDF1-E3CD-491C-97FB-537D1EE58E05}
ShadowCopySet ID : {7AEF5AF8-D2CB-48CF-B9C2-B6328F14251E}
 ---------------------------- 
Node Name : ASD-HOST-HV1
State : 12(Count)
Volume Name : \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\
ShadowCopy ID : {F084CB58-CE4A-46DF-9736-DC5CCFC93991}
ShadowCopySet ID : {8BBC5201-75EA-4EB2-8D2C-2CDF29C340FF}
 ---------------------------- 
Node Name : ASD-HOST-HV1
State : 12(Count)
Volume Name : \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\
ShadowCopy ID : {F8BAB9FB-91A5-4F28-8333-5530E0268A88}
ShadowCopySet ID : {6BF3DFBB-239F-4A3B-8399-FBE433D74811}
 ---------------------------- 
Please see the notes below and take corrective action if necessary. 
One or more sanpshots found for the following Cluster Shared Volumes (CSVs).
\\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ \\?\Volume{e0e2dc6c-a694-4c3d-9777-f826f395607d}\ \\?\Volume{f60b84dd-7daf-4d92-8278-3315105df83e}\ 
Delete all stale snapshots that are present for any of the CSVs on any of the owning nodes. 

Best Regards

Kaiser Kamal

OK - back to the basics.

EC 1920 is a Windows error:

  C:\>net helpmsg 1920

  The file cannot be accessed by the system.

  C:\>

So what could potentially cause the trouble? - If the Event Viewer does not sched a light, I would ...

  - Shutdown NW (should not be the issue as not even the client comes up)

  - Uninstall NetWorker

  - COPY the following NW directories to a save location:

      - /nsr/res

      - /nsr/mm

    Of course you could also recover them later from a bootstrap recovery.

  - MOVE the directories

      - /nsr/bin

      - /nsr/logs

      - /nsr/tmp

  - remove all applicable entries referring to 'nsr' and 'networker' from the registry

  - install NW again into the same directory

  - see what it comes up with. If the client will not start again, move the /nsr/res directory before a retry.