File index error: permission denied

It seems a weird error - I did a search on the error in the knowledge base and it came up with an error that the client name had been listed by the loopback address on the client - can you check the first entry in your hosts file (the loopback address) is:

127.0.0.1 localhost

- and nothing more?

We had a simular error just recently and it turned out the client had the wrong IP addresses for the DNS servers

if the client has more than one network interface you can check whether the "traffic" between client ABC and NW server is going thru the network interface with the same name assigned as you defined at the client definition on the server side. In other words:
lets assume that the hostname of host is ABC (that's what the hostname command shows). This host got 2 network interfaces: NET1 and NET2. On the hosts file (or in DNS) NET1 is assigned the name ABC but for NET2 the name assigned is XYZ. Then when you start backup the traffic between NW server and ABC is going thru NET2. In such situation when you have client defined as ABC you will see following error. What you can do is:
1. Define this client as XYZ and add to aliases field ABC and to the remote access list *@ABC
2. Define client as ABC and add XYZ to aliases and to the remote access list *@XYZ

Message was edited by:
Piotr Antczak