NMM 3.0.1 Exchange 2010 SP3 RU5 Backup Failing

Hi All,

We cannot seem to backup Exchange 2010 SP3 RU5 ever since the networker server was upgraded to 8.1

previously we were running NMM 2.3 and client version was 7.5 which was backing up all DB's fine on this exchange version.

Now when we attempt to run a backup we get the following

List of valid saveset entries for APPLICATIONS on client server1.company.com

...

Initializing data to display...

NMM ... Using client name SERVER01, the version of the Exchange server is Exch

nge 2010.

86738 1401265704 1 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR notice 33 System Version: %d.%d Build %d %s 4 1 1 6 1 1 1 1 4 7601 44 1 S

86741 1401265704 1 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR notice 40 Computer Name: %s     User Name: %s (%s) 3 12 9 SERVER01 0 19 NT AUTHORITY\SYSTEM 13 6 SYSTEM

86745 1401265704 1 5 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR notice 81 Version information for %s:\n Original file name: %s\n Version: %s\n Comments: %s 4 23 59 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe 23 20 nsrsnap_vss_save.exe 44 11 3.0.1.2.280 44 47 Supporting Microsoft Volume Shadow Copy Service

102317 1401265704 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 60 The current installed NetWorker version for client %s is %s. 2 0 13 SERVER01-bck 0 5 8.1.1

0 1401265704 1 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR notice 71 NMM .. changing backup name %s to primary name %s for multi NIC client. 2 0 13 SERVER01-bck 0 22 server1.company.com

52681 1401265704 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 28 NetWorker Server Version: %s 1 0 71 NetWorker 8.1.1.3.Build.289 NetWorker Source Capacity Data Zone Enabler

102357 1401265704 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 67 Unknown Application Information parameter: %s, may not be supported 1 0 29 NSR_SAVE_FROM_SAVEGRP_NSRSNAP

102357 1401265704 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 67 Unknown Application Information parameter: %s, may not be supported 1 0 29 NSR_SAVE_FROM_SAVEGRP_NSRSNAP

102345 1401265704 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 59 Data mover host name not specified. Assuming local host: %s 1 12 22 server1.company.com

102324 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 28 Inserting %s in saveset list 1 0 37 APPLICATIONS:\Microsoft Exchange 2010

102338 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 51 Backup is level FULL. Set GLR compatibility to YES. 0

80271 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 137 NMM .. Valid snapshot policy. Group: "%s" Snapshot Policy: "%s" Snapshots Per Day: "%s"  Retain: "%s" Backup Snapshots: "%s" Level: "%s". 6 0 29 OCN0213-0002-COMPANY-EXC2 0 12 RolloverOnly 0 1 1 0 1 0 0 3 All 0 4 full

98101 1401265705 5 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR critical 102 NMM ... incorrect saveset name specified.  Please specify the correct Exchange version in the saveset. 0

80875 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 43 NMM snapshot backup completed successfully. 0

102329 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 29 createInstanceBackup() failed 0

0 1401265705 3 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR error 11 %s: failed  1 0 37 APPLICATIONS:\Microsoft Exchange 2010

63309 1401265705 0 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0

102333 1401265705 3 0 0 8180 6668 0 server1.company.com nsrsnap_vss_save NSR error 21 Exiting with failure. 0

63309 1401266692 0 0 0 1980 3776 0 server1.company.com nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0

102333 1401266692 3 0 0 1980 3776 0 server1.company.com nsrsnap_vss_save NSR error 21 Exiting with failure. 0

3088

98101

28/05/2014 09:28:25

DEBUG

6668

0

nsrsnap_vss_save

NSR

critical NMM ... incorrect saveset name specified.  Please specify the correct Exchange version in the saveset.

I read through the compatibility guide and can see that only up to 2010 SP3 RU4 is supported, however reading through various articles on this site i can see others are running RU5 without issues.

Has anyone please encountered this issue and if so how do i resolve it, i cannot find anything for "Please specify correct exchange version in the save saveset"

when i do a nsrsnap_vss_save -v -?

96585:nsrsnap_vss_save:NMM .. Initialization success -- Exchange shell successf

lly initialized. Required for Exchange 2010 or Exchange 2013.

96585:nsrsnap_vss_save:NMM .. Initialization success -- Exchange shell successf

lly initialized. Required for Exchange 2010 or Exchange 2013.

APPLICATIONS:\Microsoft Exchange 2010"

"APPLICATIONS:\Microsoft Exchange 2010\DB7 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB6 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB1 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB10 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB11 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB4 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB2 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB8 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB3 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\DB9 -- Passive"

"APPLICATIONS:\Microsoft Exchange 2010\PF2 -- Standalone"

"APPLICATIONS:\Microsoft Exchange 2010\DB5 -- Active"

102332:nsrsnap_vss_save:Exiting with success.

We have tried adding APPLICATIONS:\Microsoft Exchange 2010 to save and trying on the DB level to for example APPLICATIONS:\Microsoft Exchange 2010\DB7 -- Passive nothing seems to work.