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Spock-7ljGU
1 Nickel

Updating NW client from 7.3.3 to 7.4.4

I have been going around with this issue, and I'd like to send out some feelers into the NW crowd.  I am running 7.4.4 on my NW server.  The client in question is a Windows 2000 SP 5 running client v7.3.3.  Here are my issues:

- I uninstall v7.3.3 through the "setup.exe", and uncheck Remove Metadata. The uninstall is successful w/out errors. I search through the registry and delete any leftover "Legato" items.

- I attempt to install client v7.4.4, and I receive a message that an error was discovered during installation and nothing was configured.

- I re-install v7.3.3 w/out errors.  Backups perform as advertised.

- I uninstall v7.3.3, and run the MSIEXEC from the command line while attempting to install v7.4.4.  The following is from the log:

    MSI (c) (F8:40) [14:01:03:975]: PROPERTY CHANGE: Adding NW_FIREWALL_CONFIG property. Its value is '0'.
    MSI (c) (F8:40) [14:01:03:975]: Doing action: NwFirewallOK
    Action 14:01:03: NwFirewallOK.
    Action start 14:01:03: NwFirewallOK.
    MSI (c) (F8:40) [14:01:03:975]: Creating MSIHANDLE (5) of type 790542 for thread 576
    MSI (c) (F8:70) [14:01:03:975]: Creating MSIHANDLE (6) of type 0 for thread 1392
    MSI (c) (F8:70) [14:01:03:975]: Entering MsiProvideComponentFromDescriptor. Descriptor: wX`DEB1+J9xIu'{f+N%7MC>M5KDYSUnf(HA*L[xeX)y, PathBuf: 17AEB9C, pcchPathBuf: 17AEDAC, pcchArgsOffset: 17AEB68
    MSI (c) (F8:70) [14:01:03:975]: MsiProvideComponentFromDescriptor called for component {997FA962-E067-11D1-9396-00A0C90F27F9}: returning harcoded oleaut32.dll value
    MSI (c) (F8:70) [14:01:03:975]: MsiProvideComponentFromDescriptor is returning: 0
    Action ended 14:01:04: NwFirewallOK. Return value 3.
    DEBUG: Error 2896:  Executing action NwFirewallOK failed.
    Internal Error 2896. NwFirewallOK
    Action ended 14:01:04: InstallWelcome. Return value 3.
    MSI (c) (F8:40) [14:01:04:006]: Doing action: SetupCompleteError
    Action 14:01:04: SetupCompleteError.
    Action start 14:01:04: SetupCompleteError.
    Action 14:01:04: SetupCompleteError. Dialog created
    Action ended 14:01:06: SetupCompleteError. Return value 2.

Has anyone ever heard of this "NwFirewall"?  Does Windows 2000 even have internal firewalls?  Just looking for some extra help from the NetWorker World.

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2 Replies
ble1
5 Iridium

Re: Updating NW client from 7.3.3 to 7.4.4

It looks as if it fails during firewall action.  I do not remember win2k had that, but only 2003 (I could be wrong).  Perhaps installer is a bit confused or it finds some 3rd party firewall which is is driving it crazy.  Do you have any AV or similar program running?  Perhaps idea would be to disable all services except those necessary to run system just to exclude any 3rd party involvement?

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Spock-7ljGU
1 Nickel

Re: Updating NW client from 7.3.3 to 7.4.4

Many thanks for your reply. I performed a webex/conference call with EMC support and Microsoft support. We performed an "msiecec" command with the /quiet switch. It installed 7.4.4 on this server with no errors. All backups of this 2000 server have been successful with 7.4.4.

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