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nsrlic - NetWorker Module for MS - incorectly show 0 used
Hi All
we have 3 used NetWorker Module for Microsoft Applications lic - but nsrlic show 0 so maybe nsrlic wrongly counted "NetWorker Module for Microsoft Applications" as "NetWorker Module for Microsoft SQL server" ?
NetWorker 7.6.4.4, Windows 2008 R2, LTO5
thank you
freeneet
ble1
2 Intern
2 Intern
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14.3K Posts
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December 20th, 2012 04:00
Do you use NMM license or NMSQL license (bare in mind that license is not the same as binary modules). For example, I use NMDA, but with older licenses.
freeneet
33 Posts
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December 21st, 2012 01:00
>Do you use NMM license or NMSQL license
we have 3 installed "NetWorker Module for Microsoft Application" for MS Exchange 2010 AND 4 installed "NetWorker Module for Microsoft SQL Server" for MS SQL 2008 R2 but nsrlic show only "NetWorker Module for Microsoft SQL Server"
coganb
736 Posts
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December 21st, 2012 05:00
Hi,
As far as I know, it should allocate them on the first backup, so if you've already backup up with NMM, then it should show them as used instead of remaining.
-Bobby
CarlosRojas
1.7K Posts
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January 8th, 2013 04:00
Hi Freeneet,
Which NMM version are we talking about?
Thank you.
Carlos.
CarlosRojas
1.7K Posts
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January 10th, 2013 02:00
Hi Freeneet,
I think the problem reported originally is not the same, is it?
I understood that the issue was NMM clients not using the license, but the issue is related to the number of SQL client licenses so, my questions are:
1.- How many SQL instances are you backing up?
2.- Are the SQL servers stand-alone or clustered?
Thank you.
Carlos.
freeneet
33 Posts
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January 10th, 2013 02:00
we have still problem - "Too many clients for license type NetWorker Module for Microsoft SQL Server. Maximum is 4" so is not possible use all licences for "NetWorker Module for Microsoft SQL Server"
for CarlosRojas:
NetWorker Module for Microsoft SQL Server - 5.2.2.23
NetWorker Module for Microsoft Applications version - 2.3.0.109
NetWorker version - 7.6.4.5.Build.1088
please help
freeneet
CarlosRojas
1.7K Posts
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January 10th, 2013 04:00
Freeneet,
Do you know if there has been any hostname/IP change by any chance?
When did you start facing this issue?
Did you decommission any SQL server recently?
Thank you.
Carlos.
freeneet
33 Posts
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January 10th, 2013 04:00
>Hi Freeneet,
>I think the problem reported originally is not the same, is it?
maybe yes, maybe not i don't know exactly, there is something wrong in lic. counting
>I understood that the issue was NMM clients not using the license, but the issue is related to the number of >SQL client licenses so, my questions are:
>1.- How many SQL instances are you backing up?
4 - but with "Too many clients for license type NetWorker Module for Microsoft SQL Server. Maximum is 4"
>2.- Are the SQL servers stand-alone or clustered?
all stand-alone
thank you
freeneet
CarlosRojas
1.7K Posts
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January 10th, 2013 05:00
Simply re-type the same license, not really complicated
masonb
445 Posts
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January 10th, 2013 05:00
freeneet,
I have looked at the info so far and am a little confused?
You hay you have: -
4 SQL instances which are all on standalone computers
NMSQL 5.2 x 4 for MS SQL 2008 R2
NMM 2.3 for Exchange 2010
Is this a cosmetic problem you are highlighting for nsrlic output or are your Exchange servers not backing up due to license deficiency?
Your SQL servers should be referenced under NMSQL license within nsrlic – does this have correct servers associated with it?
Prior to NMM for Exchange were you using NMExch module? If so is this referenced in nsrlic output?
Regards,
Bill Mason
freeneet
33 Posts
0
January 10th, 2013 05:00
>Do you know if there has been any hostname/IP change by any chance?
no
>When did you start facing this issue?
maybe after installed and used 3 lic. NetWorker Module for Microsoft Applications
>Did you decommission any SQL server recently?
no
thank you
freeneet
freeneet
33 Posts
0
January 10th, 2013 05:00
>Have you tried removing the licenses and readding them again?
no, i don't know how-to restore licences after delete
thank you
freeneet
CarlosRojas
1.7K Posts
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January 10th, 2013 05:00
Have you tried removing the licenses and readding them again?
Thank you.
Carlos.
freeneet
33 Posts
0
January 10th, 2013 07:00
>freeneet,
>I have looked at the info so far and am a little confused?
>You hay you have: -
>4 SQL instances which are all on standalone computers
>NMSQL 5.2 x 4 for MS SQL 2008 R2
>NMM 2.3 for Exchange 2010
we have licences:
4x "NetWorker Module for Microsoft SQL Server" for MS SQL
3x "NetWorker Module for Microsoft Application" for MS Exchange 2010
we have instances:
4x MS SQL 2008
3x MS Exchange 2010
main problem is: "Too many clients for license type NetWorker Module for Microsoft SQL Server. Maximum is 4"
>Is this a cosmetic problem you are highlighting for nsrlic output or are your Exchange servers not backing >up due to license deficiency?
yes cosmetic problem because backup for exchange is OK
>Your SQL servers should be referenced under NMSQL license within nsrlic – does this have correct servers >associated with it?
yes but only 3 connected, see picture below
>Prior to NMM for Exchange were you using NMExch module?
no
>If so is this referenced in nsrlic output?
>Regards,
>Bill Mason
thank you
freeneet
ble1
2 Intern
2 Intern
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14.3K Posts
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January 21st, 2013 07:00
Just open support ticket and let them check your nsrdb - that should resolve it quickly.