Unsolved
This post is more than 5 years old
2 Posts
0
1718
setup encountered an error before setup could complete successfully
Hello Colleagues,
I am not able to uninstall the current version of networker package (8.2..3 -windows). I guess few files are missing due to which uninstallation is not possible. I need to reinstall the same package. I have tried renaming ..\nsr\res\nsrladb to \nsr\res\nsrladb_old, but didn't help.
System properties
--------------
Windows 2012 R2 standard. 64 bit
Please give me a solution.
BR,
Kens
bingo.1
2.4K Posts
0
June 4th, 2018 08:00
Try to use the 'Repair' option to make your system functional again. Then remove the software.
If this does not help,
- delete the software
- delete all appropriate entries in the registry (EMC and Legato)
- and rebot the system.
It may take a while but you will finally succeed.
SurajPujari
155 Posts
0
June 5th, 2018 06:00
If you could post the error which it throws during uninstall process it would be easy to help, Also check "C:\ProgramData\Package Cache" which some times caches the software getting installed/uninstalled. Clean it up and they retry after cleaning registry entries for Legato/EMC.
Kenzb
2 Posts
0
June 5th, 2018 21:00
Please find the attachment
SurajPujari
155 Posts
0
June 8th, 2018 00:00
Is this a VM where you are trying to install this NW client? Make sure no other user is logged in who is also performing some installation. Take help of Task manager to identify how many msiexec.exe are running.