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1297
January 3rd, 2018 10:00
Mast and EPS on - can't console into switch
When I power up the switch, the EPS and Master LED come on at the same time and no other LED come on or blink - see the photo I have attached. I have tried to connect them using RS232 cable and pushed reset switch - no reaction.
I have looked at user manual and it only references the RPS light and that it is ON and OK when the light is green. However, I can't get into the switch or do anything. What does it mean when the EPS light is on?
Thank you in advance.
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hexisllc
4 Posts
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January 4th, 2018 07:00
I do not think it is still under warranty. Could you make a guess at which component is faulty? The switch EPS light is now RED, and used to be green. This means that the EPS is also faulty now? Is this a power supply issue do you think?
This is a PowerConnect 6248P btw
hexisllc
4 Posts
0
January 4th, 2018 08:00
No change in behavior. But looking at the user manual, the 6200 series has a lifetime warranty it seems. How do you request this warranty?
hexisllc
4 Posts
0
January 4th, 2018 08:00
Thank you.